Chewy header image
Chewy
We're on a quest to help people connect through pets.
Minneapolis–Saint Paul, MN

Associate Director, Product Design at Chewy (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
Sorry, this job was removed at 9:30 a.m. (CST) on Thursday, January 19, 2023
Find out who's hiring remotely in Minneapolis, MN.
See all Remote Design + UX jobs in Minneapolis, MN
Apply
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our Opportunity

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers, and builders, on the lookout for creative and driven talent to join the pack. 

We are seeking an Associate Director, Product Design in Bellevue, WA | Boston, MA | Minneapolis, MN | Plantation, FL to play a leadership role in realizing Chewy’s vision, driving the conception and creation of innovative shopping experiences for pet parents everywhere. You’ll have the opportunity to think and act big, exercising continuous innovation and a bias for action, coupled with thoughtful experimentation. 

The ideal candidate will be a systems-level design thinker and visionary, with strong customer instincts and outstanding design intuition, who will provide vision and direction setting to a team of Product Designers.  Your primary goal will be to ensure an unparalleled customer experience that enables our customers, businesses, and veterinarian partners to accomplish their goals in the most elegant, efficient, and enjoyable way possible.  To achieve this, you will be responsible for developing and socializing a vision that drives engagement and excitement throughout the organization - working closely with our partners in research, product management and engineering to help shape the next generation of pet parent experiences on Chewy.

The ideal candidate is a passionate, yet pragmatic design leader that can analyze customer behaviors, identify opportunities to solve problems, and create an innovative customer experience in a fast-paced and collaborative environment. You should be passionate about working strategically with other senior design, engineering, and product leaders to create and deliver big, visionary, and customer-focused experiences.  

Deliver Results

As an expert in user experience design, you turn your deep knowledge of our customers into products that deliver compelling value for the customer and the business. You carefully plan and drive the creative process for large, complex products to make sure that design delivers and continuously raises the bar. You use customer outcomes and business metrics to hold yourself accountable at every step of the process.

Earn Trust

You build trust across the organization by helping others achieve their goals. Those trusted relationships help you push the boundaries of design and product innovation to benefit the customer. Your proactive communication style and openness to collaboration across the organization influences people inside and outside the design organization. The knowledge you build enables you to make effective, high-quality, high-judgment decisions.

Operate at Depth

You recognize opportunities for design to drive change, and you have the judgment to choose between evolutionary and revolutionary solutions. Your judgment allows you to make smart trade-offs and compelling arguments to ensure the best outcome for the customer. When you see an issue, you take ownership and build a plan to resolve it.

Build High-Performing Teams

You partner with leadership to develop high-performing teams through modeling and mentorship. Your work and style encourage innovation and calculated risk-taking in a safe environment to drive team learning. You build well-structured plans that ensure high-quality designs are delivered on time. You identify performance issues and help leadership address them quickly.

What You’ll Do

  • Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
  • Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and crisp management of multiple priorities.
  • Manage the design process from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
  • Manage the design team ensuring that they are fully engaged, effective, and growing.
  • Collaborate with product managers, developers, content strategists, user researchers, and other designers.
  • Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
  • Clearly present your design process, inspiration, and decisions to stakeholders, including C-suite executives.
  • Nurture Chewy’s culture and principles within the group and set new standards for executional and operational excellence.  

Basic Qualifications

  • 7+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
  • 4+ years of experience leading large-scale initiatives and leading designers.
  • A track record of designing high-quality digital products that delivered results and demonstrate the depth of your design leadership skills; illustrated in a portfolio or case studies.
  • Achieved mastery of a core set of design skills in interaction design, information architecture, and user interface design.
  • Demonstrated communication, presentation, and interpersonal skills that communicate complex concepts clearly across different audiences and levels of the organization.
  • A proven ability to evaluate the customer and business impact of your design decisions inside and outside of your own product area.
  • Bachelor’s degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.
  • Position may require travel. 

Preferred Qualifications

  • Experience in complex regulated products for consumers like financial services and insurance
  • Demonstrated ability to manage the design of a portfolio of products

Compensation & Benefits

The salary range for this position is $134,000-$205,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue PTO and UTO while salaried-exempt team members have unlimited PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
Previous
Next

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

More Jobs at Chewy