At Neighbors Bank, we know that building a healthy, innovative financial institution takes more than smart products – it takes strong processes, careful oversight, and an unwavering commitment to customer experience. That’s where you come in.
We’re looking for a detail-driven, customer-focused professional to join our Risk Management team as a Deposit Specialist. In this role, you’ll blend service, analysis, and compliance – helping our customers succeed while ensuring the integrity and security of our deposit operations.
If you’re someone who loves solving problems, spotting inconsistencies before they become issues, and providing exceptional customer care, we’d love to talk.
What You’ll Do- Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes
- Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
- Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
- Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
- Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
- Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.
We’re not just searching for someone to complete tasks – we’re looking for someone who finds satisfaction in accuracy, loves organizing information, and takes pride in building trusted banking relationships.
While this role is part of a collaborative team, know up front that the day-to-day work is highly independent and best suited for someone who enjoys working autonomously. Success in this role depends heavily on your ability to work independently, understand your own responsibilities, and stay productive without ongoing collaboration.
Minimum Requirements:
- 1+ year(s) of banking or financial services experience.
- Proficiency in Excel and basic computer technologies.
- Stay exceptionally organized - managing account details, documentation, and customer requests with accuracy and care.
- Solve problems with curiosity - digging into discrepancies or unusual activity until you find clear, data-backed answers.
- Work independently - self-driven and dependable, able to prioritize tasks and deliver results with minimal supervision.
- Communicate with empathy and clarity - turning complex banking processes into simple, reassuring experiences for customers and teammates alike, and de-escalate customer concerns effectively.
- Adapt quickly - learn and understand bank policies, procedures, and regulatory requirements, along with banking and online account opening platforms to comfortably navigate multiple systems while assisting customers.
Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IN, IA, KS, MS, MO, MT, OK, SC, TX, UT, and VA.
Unfortunately, we cannot consider any exceptions to this location requirement.
Why You’ll Love Working at Neighbors BankInnovative, Meaningful Work: You’ll join a team that values collaboration, personality, and excellence while supporting a bank that’s always evolving.
Award-Winning Remote Culture: We’ve been recognized as one of the Top Workplaces in Financial Services and we’re proud to keep that momentum going.
Remote Flexibility: Work from any of our hiring states, from the comfort of your home, while staying connected with a supportive and engaged team.
Compensation & Benefits: Competitive pay ($24/hr.) plus a full suite of benefits: health and dental coverage, 401(k) match, PTO, paid holidays, wellness program, monthly WFH reimbursement, and more.
A Quick NoteThis role isn’t for you if you prefer to stick to routine or shy away from details. Every day brings something different – from researching account activity to helping resolve customer questions – and success here depends on curiosity, precision, and follow-through. If you’re someone who finds satisfaction in uncovering small discrepancies, organizing information, working independently, and seeing tasks through to completion, you’ll feel right at home.
Also know we’re an increasingly AI-forward company. We don’t expect anyone to be an expert, but we do expect curiosity and a willingness to evolve. The people who thrive here actively look for ways to use new tools and technology (including AI) to improve how they work and the results they produce over time. Those who are resistant to embracing new technology and AI will likely find this environment challenging.
Let’s build something great together!
The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day.
Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces.
Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
Skills Required
- 1+ years of banking or financial services experience
- Proficiency in Excel
What We Do
At Neighbors Bank, we’re redefining the mortgage industry. Our vision is to make homeownership more affordable, accessible, and achievable for homebuyers across the country. That all starts with our people. We are committed to hire incredible people to join our team that believe in our vision. To help get the best of the best, we are doing things a little differently as we redefine the workplace. Just ask any Neighbors employee. We are committed to building a world-class remote culture -- we see this as the key to attracting the highest achievers who thrive in a dynamic and competitive environment. Flexibility is at the forefront. We aren’t your normal bank. We celebrate flexible schedules and #FlexBreaks throughout your workday. The Neighbors Bank team fosters a culture of care and connection. We care about our clients, coworkers, and communities. We are connected with each other. Our high-trust environment is one in which every member contributes to our collective success -- whether it's celebrating our wins, learning from our challenges, or continuously striving to improve. We are passionate about giving back to our communities, and we give back in many ways – through our day-to-day mission, our Foundation, and our volunteer hours. Join us as we continue to grow and innovate in the mortgage industry. If you’re looking for a place where you can make a difference, be part of a different kind of culture, and contribute to something greater, Neighbors Bank might just be the perfect fit for you. Equal Housing Lender. Member FDIC. NMLS # 491986 (https://www.nmlsconsumeraccess.org)
