At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleDepartment Supervisor III – ED Registration
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentED Registration-Main Campus Hospital
Job CodeT26050
ShiftEvenings
Schedule2:00pm-10:30pm
Job Summary
Job Details
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
The Main Campus Emergency Department provides top-quality care to patients 24 hours per day, seven days per week. Caregivers treat over 61,000 adult and pediatric patients annually, providing a critical link to healthcare for our community, the region, and the world (through Cleveland Clinic Critical Care Transport). This is a second shift supervisor role and will lead Main Campus ED and remote registration teams. This is 24/7 operations with on-call expectations. Supervisor should be experienced in patient registration and expected to be in staffing on occasion.
Schedule is Monday - Friday 2p-10:30p with 2 works from home days per month or 4 days 12p-10:30p (Monday, Tuesday, Thursday, Friday) with no work from home days per month.
A caregiver who excels in this role will:
-
Supervise caregivers in daily operations.
-
Maintain staffing levels.
-
Approve and schedule paid time off and leave requests.
-
Provide leadership and training.
-
Coordinate and provide orientation and education.
-
Analyze workflow and procedures.
-
Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
-
Ensure cross coverage.
-
Develop an effective work team.
-
Encourage and support morale building activities.
-
Communicate with caregivers and provide orientation on policies.
Minimum qualifications for the ideal future caregiver include:
-
Associate’s Degree
-
3 years of related supervisory experience
-
OR High School Diploma/GED and 5 years of experience may substitute the work experience and education requirements
-
OR Bachelor’s Degree and 1 year of experience may substitute the work requirement.
Preferred qualifications for the ideal future caregiver include:
-
Bachelor’s Degree
-
Healthcare experience in a large organization
-
Call center experience is a plus
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
-
Ability to perform work in a stationary position for extended periods
-
Ability to operate a computer and other office equipment
-
Ability to communicate and exchange accurate information
-
Ability to travel throughout the hospital system
-
In some locations, ability to transport up to 25 pounds
-
May require the ability to operate various types of powered material handling equipment.
Personal Protective Equipment:
-
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
-
Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
-
Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
-
Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
Cleveland Clinic Insights
Similar Jobs
What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
