Delivery Services Manager

Posted 17 Hours Ago
Be an Early Applicant
Prague, CZE
In-Office
1M-2M Annually
Mid level
Artificial Intelligence • Cloud • Enterprise Web • Information Technology • Software • Analytics • Business Intelligence
Pricefx helps companies turn pricing into a real financial advantage by finding, protecting, and growing margin.
The Role
Manage a team of technical specialists delivering configured SaaS solutions to external customers. Oversee staffing, utilization, hiring, training, performance reviews, partner relationships, and escalations. Support project managers, implement processes, and participate in leadership decision-making to ensure successful delivery and team development.
Summary Generated by Built In
Job Description
Pricefx is the global leader in enterprise pricing intelligence. We help the world's largest companies find and recover hidden margin, govern pricing decisions at scale, and turn insight into action across every deal, product, and customer.
Most companies make hundreds of thousands, or even millions, of pricing decisions every year, and small mistakes quietly drain millions in margin.
Pricefx helps companies find that hidden margin fast. Our Agents quickly identify where they're losing money or missing growth opportunities and connect those actions to core price management and quote-to-cash processes to optimize value capture at scale.
Our product vision is: Every Deal. Priced Right. Every Time.
Your Mission
Your main task is to take care of the team of technical colleagues who deliver solutions to the external customers as a fist line manager. You partner with and maintain effective working relationships with internal and external personnel at all levels.
You will be in charge of...
  • Manage a diverse staff of technical specialists responsible for delivering internally configured solutions to customers
  • Work cooperatively with peers to develop operational and tactical plans to support the delivery of our solutions
  • Support Competency leaders in establishing procedures and guidebooks
  • Work closely with key staff on assigned projects
  • Manage utilization of the staff (proper assignments and workloads)
  • Participate in leadership meetings/calls, helps in key decisions
  • Coach team members, assign proper training and assesses training needs of the staff and support their personal development and growth
  • Evaluate the performance of subordinates and regularly provides them with feedback based on this
  • Advocate new company decisions/policies/processes and supports their implementation
  • Develop and coach team members
  • Monitor resource utilization with the Staffing manager
  • Manage regional recruiting, hiring, and retention activities
  • Review and approve Travel & Expenses
  • Co-manage selected Partner relationships
  • Provide support to PMs and assist with questions and escalations from the customer
  • Leadership, including personal development, and growth support of all team members
  • Assess employee performance and consistently offer constructive feedback tailored to individual growth and development

What should you have to succeed?
  • Minimum 3 years of experience with People Management in technology service or SaaS organization. Experience must include supervisory, planning & evaluation responsibilities, and hiring
  • Proven experience in managing medium projects and teams delivering to external customers
  • Self-starter with excellent interpersonal communication and problem-solving skills
  • Comfortable dealing with ambiguity and the ability to work independently
  • Excellent presentation skills; comfortable interacting with executive-level management

This would make it easier
  • Knowledge of Software development process, PM methodology (ideally supported by certification), and cloud-based applications software
  • CPQ or Pricing Experience
  • Object-Oriented Programing Languages (i.e., Java, .Net)

Location
  • Prague, Ostrava, Hradec Králové

Other job specifics...
  • Full-time employment, occasional travel up to 30 %
  • Candidate needs to have permission to live and work in the Czech Republic

What will you love about us?
Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews. We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum , and ensure fairness in the Gender Pay Gap at Pricefx.
We're also proud to offer some amazing benefits:
  • We will allow you to bring your own device (BYOD) by providing an option of a monthly IT allowance (3825 CZK Net) instead of a pre-selected laptop
  • 21 000 CZK in Benefits points/yearly, which can be used for culture, travel, or sports (Multisport card)
  • MindCare Program. Enjoy free health support through mentoring, coaching, and therapy
  • Free online medical counselling service through ULékaře.cz
  • 25 vacation days, 3 free (sick) days, 2 CSR days, and 1 additional day off during your birthday month.
  • Sabbatical program after 5 years of service
  • Many learning opportunities: Super Duolingo license, personal development plan, mentoring program, 1 day per quarter for your personal development, team budget for additional learning activities
  • Holiday bonus, Referral bonus, New baby bonus
  • Meal vouchers
  • Supplementary Pension Savings/DIP & Investment life insurance contributions
  • Our offices are exceptional in look and atmosphere, but you can also work from home

Compensation
The base salary range for this role is 1 200 000 CZK - 1 900 000 CZK per year, with actual pay to be determined based on experience, skills, and location. This role is also eligible for bonus targeted at 15% of base salary, with actual payout to be determined in accordance with then-current variable pay policy(ies).
Pricefx is committed to ensuring competitive and equitable compensation practices, including with respect to pay transparency. We are an equal opportunity employer and do not discriminate based on status.
IN CASE YOU ARE INTERESTED, PLEASE SEND US YOUR CV IN ENGLISH LANGUAGE

Skills Required

  • Minimum 3 years of people management in a technology service or SaaS organization
  • Supervisory, planning, evaluation responsibilities, and hiring experience
  • Proven experience managing medium projects and teams delivering to external customers
  • Excellent interpersonal communication and problem-solving skills
  • Ability to work independently and handle ambiguity
  • Excellent presentation skills and comfort interacting with executive-level management
  • Permission to live and work in the Czech Republic
  • Willingness to travel up to 30%
  • Knowledge of software development processes, PM methodology, and cloud-based applications
  • CPQ or pricing experience
  • Familiarity with object-oriented programming languages (Java, .NET)

What the Team is Saying

Sanna
Daniela
Radha
Christina
Emil
Jennifer
Jose
Léon
Scott

Pricefx Compensation & Benefits Highlights

  • Healthcare Strength Multiple U.S. medical plan options include two fully employer‑paid choices plus up to a $4,000 annual HSA contribution. Dental and vision premiums are fully covered for employees, with vision also extending to dependents.
  • Leave & Time Off Breadth Paid time off includes 20 vacation days, roughly 15 paid holidays, paid volunteer time, a birthday day off, and a paid three‑month sabbatical after five years. These components collectively indicate a broad time‑off offering.
  • Parental & Family Support U.S. policy highlights 16 weeks of fully paid maternity leave with FMLA support where applicable. New parents also receive a one‑time financial bonus and extra wellness/sick days each year until a newborn turns three.

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The Company
HQ: Chicago, IL
400 Employees
Year Founded: 2011

What We Do

Pricing is one of the most powerful levers for financial performance, but it’s also one of the hardest to control. Markets move fast, but pricing still changes slowly due to manual processes and legacy tools. Companies adjust prices only after damage is done. Millions of pricing decisions are made across products, regions, and deals, and even small inconsistencies lead to tens of millions in lost margin. Pricefx helps you take back control. We start with Agents that quickly identify where margin is leaking or where there’s untapped growth so you can find and prove value in weeks. From there, our AI-powered platform helps teams turn those insights into consistent, governed execution across every quote, agreement, and transaction. The result is faster time-to-value, stronger margin performance, and more predictable growth—without slowing your teams down.

Why Work With Us

Working for Pricefx, regardless of size, always feels like working for a small, agile company that brings good ideas to life. We think and act for the long-term and value entrepreneurial spirit. We enjoy working with the great team we built. We are proud of being international and multi-faceted. We believe strongly in diversity and meritocracy.

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Pricefx Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Pricefx, we love our remote-first culture, allowing our team to work from anywhere! We also have physical offices in Chicago, IL, and three locations in the Czech Republic. We’re excited to connect and collaborate with talented individuals all over.

Typical time on-site: Flexible
HQUS Headquarters
HQEuropean Headquarters
Hradec Králové, CZ
London, GB
Ostrava, CZ
Paris, FR
Pfaffenhofen, DE
Wollerau, CH
Learn more

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