Defence VTC Specialist

Job Summary

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Defence VTC Specialist you will work without immediate supervision or direction, undertake the full range of challenging end to end advanced activation and assurance functions, aligned to our current and future technology products and services. In addition, you will be tasked with Operating at the customers site to action incidents, service requests, and project tasks for information on the customers ICT environment.

Your key responsibilities and major tasks include, but are not limited to:

• Management, organisation, and installation of video conferencing equipment in the defence environment.
• Working with our VIP customers to deliver a premium onsite service that meets SLA requirements.
• Proactive looking for opportunities to support regional defence team, actively seek and support the regional team, with issues and opportunities.
• Working on the customers ICT environment that includes Defence’s Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).
• Managing workload within the customers services management tool to meet SLA’s
• Working individually or with other teams to resolve incidents within SLA’s.
• Working individually or with other teams to deliver service requests that meet the customers’ requirements within SLA’s.
• Updating documentation during changes such as cable solve or MDF record books to maintain accuracy of the ICT environment.
• Maintain and report the security of the ICT environment.
• Provide weekly reporting or escalation to the Delivery Manager.
• Provide input into and maintain technical and or Procedural documentation.

About You

To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Hold a minimum of NV1 AGSVA security clearance and be willing and capable to undergo clearance to NV2 level.
• High degree of customer management skills
• Advanced skills in VTC & AV
• Knowledge on Data networks such as Juniper, Cisco, Polycom.
• Experience in voice technology IP and analogue SFB.
• Experience with passive ICT copper and fibre.
• Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio.
• Expert communication and presentation skills
• Excellent negotiation skills
• Proven ability to manage conflicting demands
• Experience acting in a Program Manager capacity (desirable)
• Broad knowledge of commercial, technical & legal issues (desirable)
• Construction industry exposure through project management (desirable)

Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment