DCC Operations - Client Service Associate

Job Description
DCC at J.P. Morgan offers Custody & Clearing Services to a diverse range of foreign investors in India, including Asset Managers, Pension Funds, and Insurance Companies, among others. We also support DR issuances as a Domestic Custodian Bank for Overseas Depository Banks, managing the India Market investment for our clients.
J.P. Morgan DCC in India acts as local custodian to manage India Market investment of its clients.
Job summary:
As a Direct Custody & Clearing Associate within the India Direct Custody team, you will be responsible for client relationship management. Job entails managing queries, client requirements, and internal and external stakeholders (including Global Custody teams), controls & risk framework and compliance with various rules and regulations. You must be an experienced professional in the local custody space who possesses a strong understanding of Foreign Investors investment processing in India market. You should be a strong team member, able to multi-task and work under pressure in a dynamic business environment along with people management skills. The job entails managing strong working relationship with internal and external partners and participate & steer market advocacy to ensure better client experience, manage risk & bring efficiency.
Job responsibilities:

• Be responsible for end-to-end Client Relationship Management.
• Stay current with evolving industry and regulatory changes, client requirements and analyze impact to business, processes, and compliance.
• Steer process efficiencies by Innovation and Robotics
• Be responsible for Internal & External Stakeholder management.
• Perform detail risk and control assessments and ongoing process reviews to identify patterns/trends with risk and control implications.

Required qualifications, capabilities, and skills:

• Education - Degree along with relevant professional qualification.
• Minimum 6+ years with 3 years of relevant business experience.
• Knowledge and experience of client relationship management and handling Corporate and Investment bank products & people management would be beneficial.

Core Competencies:

• Business & Industry Knowledge - The individual is expected to have good knowledge of Indian Capital Market & Banking regulations, especially FPI regulations. This position needs skill set of client relationship management, regulation interpretation & application, analytical ability, problem solving and good capital market product knowledge.
• Partnership - The individual is required to interact with internal stake holders, Business, Compliance and Legal teams and clients, etc. The individual to possess strong stakeholder/relationship management, task driving & execution skills, ability to work independently and multi-task to ensure key deliverables are met with relevant controls. Works well individually and in teams, this individual should have the ability to create strong stakeholder relationships that promote transparency and open dialogue around control issues.
• Communication - Strong verbal and written communication skills, with the ability to present complex and sensitive issues in a persuasive manner. Communication should be crisp and precise to avoid interpretations.
• Team Management & Accountability - Seeks ways to increase efficiency and effectiveness of work performed and resources utilized. The individual should take personal responsibility/accountability/ownership for self & team deliverables. The individual to possess strong people & time management skills, ability to get the team work together & independently to ensure key deliverables are met with relevant controls. The individual should up-scale skills for self and team to deliver best in class service. The individual should have the ability to guide the team on exception management, escalations, urgent applications, regulatory deliverables, and audits with NIL exception.
• Leadership- Ability to assess priorities, adapt to a changing environment, organize and lead resources, monitor progress and timely deliver a high-quality end product. The individual should be enthusiastic, self-motivated, effective under pressure, encourage the team to think out of the box and implement feasible ideas.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.