WalkMe Business Analyst- Baton Rouge, LA at IBM

| Baton Rouge, LA
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Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities
The IBM Client Innovation Center -Baton Rouge has immediate opportunities for experienced forward-thinking WalkMe Business Analyst with a passion for growth and innovation. The success of IBM is in your hands as you transform vital business needs into innovation solutions to drive growth for our clients. Our clients are some of the world's leading companies and you will be part of challenging projects to build and support technical solutions for their needs You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!

The WalkMe Business Analyst will use WalkMe to design impactful and creative solutions to meet the client's adoption challenges. Some of the responsibilities will include:
  • Manage the implementation of WalkMe's digital adoption features across client's enterprise software
  • Assess needs and use cases from internal stakeholders, quickly design impactful and creative solutions in WalkMe, measure results using WalkMe Insights, and iterate and improve to drive optimal outcomes
  • Collaborate with internal stakeholders to ensure timely delivery of digital adoption content readiness, communications and training
  • Present, share and educate internal stakeholders on digital adoption use cases for their applications
  • Need to have the ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Measure and evaluate the impact of WalkMe content against KPIs set forth to drive ROI back to the business.
Successful candidates for these positions will work on-site at the IBM Client Innovation Center in Baton Rouge, LA. The IBM Client Innovation Center is an in-bound delivery model where we support our clients from our Baton Rouge center. However, some travel is expected, and all candidates must be willing and able to travel to meet our client needs across the US. Travel is typically related to knowledge transfer and training at the client site (Monday thru Friday). You are expected to travel approximately 50% of the time. You must live in or be willing to relocate to Baton Rouge, LA within 30 days of starting your position.

Required Technical and Professional Expertise
  • Must have verifiable WalkMe builder experience, with familiarity of HTML (specifically j-query), CSS, and/or JavaScript to configure digital adoption content
  • 2+ years of writing experience to produce engaging content for employees
  • 2+ years of translating complex programs into simple terms to facilitate discussion and decision-making for internal and external stakeholders
  • Detail-oriented, able to track projects with many moving pieces and keep teams on track to deliver against aggressive timelines

Preferred Technical and Professional Expertise
  • Prior experience in Salesforce Service Cloud
  • Technical Digital Adoption certification
More Information on IBM
IBM operates in the Information Technology industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. IBM was founded in 2022. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 306 open jobs at IBM, click here.
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