Job Description Our Team
The CCB Operations Analytics team studies the interaction behaviors of customers to identify opportunities, recommend strategies and implement business solutions to improve customer experience, customer engagement and operational efficiency.
Currently the team is building the Enterprise Call Discovery, a platform that transforms our ability to understand customer interactions in the phone channel by reengineering call reason data across all lines of business empowering Product Teams to easily identity customer friction/pain points. The team also developed and maintains the Operations Carbon Footprint dashboards for Credit Card, Consumer Bank, Auto Finance and Risk, which provide meaningful and actionable metrics and allow Operations to assess the impact of these areas on their business.
Job Description
The VP, Quantitative Analytics Manager will have a central role in the design, development and deployment of analytic solutions such as Enterprise Call Discovery, in which he/she/they will have the chance to drive the conversation on call reasons and customers activities, greatly influencing the way in which all business units conduct analytics and deliver actionable insights around the phone channel.
In addition to assuming a considerable technical hands-on coding and data responsibility, this position will also be responsible for socializing, promoting and supporting the implementation of the analytic solution, working with teams across all business units to identify and recommend ways to leverage it for specific deliverables, including dashboards, reports, adhoc requests, etc.
The successful candidate will learn newly implemented technologies such as Praesto (telephony), One Chase Service and Call Miner (voice transcription). The candidate will have the opportunity to work with and mentor a dynamic, highly skilled, always-motivated group of professionals, in a collaborative environment, where constant learning and team growth are encouraged and expected.
Role Expectations

• Engage stakeholders and consolidate partnerships to continuously understand business drivers, goals, priorities and opportunities
• Proactively research multiple and diverse data sources, recognize relevant variables and data points, and transform them into metrics and attributes to creatively represent the business
• Partner with technical subject matter experts, understand our technological environment and recommend viable end-to-end solutions, including data sources, ETL, transformation and deployment
• Ability to manipulate and analyze data, comprehend and explain the story it represents
• Clear communication and presentation skills, with the ability to articulate complex issues concisely
• Mentor the team in best practices and creative approaches to addressing diverse challenges
• Strong organizational skills, keen attention to detail, structured approach to writing code and creating comprehensive documentation

Qualifications and Experience

• 5+ years of hands-on experience on analytics roles, data management, data transformation, preferably on a leading function.
• Bachelor's degree in relevant quantitative discipline with a focus on data management, computer science, analytics and/or statistics
• Demonstrated advanced SQL skills to conduct data discovery, validate, de-duplicate, aggregate, unveil edge cases, understand main attributes, sessionize, transform data structures, etc.
• Experience working across multiple database platforms, preferably Teradata, Oracle and Hadoop Hive/Impala environments
• Experience working on Integrated Development Environments, such as Teradata SQL Assistant, Toad Data point or Oracle SQL Developer
• Experience with ETL tools, preferably implementing Alteryx workflows
• Experience designing and developing dashboards and visualizations in Tableau, focused on telling the story

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.