JPMorgan Chase
Hybrid

VP, Quant Analytics Manager

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Job Description Job Description
The Claims, Disputes and Fraud Operations(CDFO) analytics is part of the CCB Data and Analytics Organization. CDFO Analytics org supports CDFO product teams and is responsible for delivering customer insights to drive data-driven decision-making throughout the product development lifecycle. The CDFO product teams build tools and web applications for Service Specialists and Branch Specialists to provide exceptional service to Chase customers, eliminating customer friction and improving customer satisfaction. You will implement AA/Tableau dashboards, advanced custom reporting, and A/B testing to enhance the specialist and customer experiences. In addition, you will work collaboratively with stakeholders across Servicing functions and groups.
This role represents a core analytics responsibility and offers opportunities to contribute thought leadership with exposure to senior leadership. Success in this role will require technical skills, attention to detail, and strong project management skills. You will use your advanced SQL, Analytical tools (or Python coding), and project management expertise to deliver insights/reporting on exciting service features and capabilities.
A successful candidate will be an enthusiastic, self-motivated leader with strong execution skills and demonstrated experience managing a diverse, complex suite of senior stakeholders through sound influencing, negotiation, and conflict management skills. In addition, this role requires superior critical thinking, analytical storytelling, presentation, technical abilities, and flexibility/ adaptability to change.
Responsibilities

  • Lead analytics for a product area, supporting multiple Service Product stakeholders hungry for analytics and insights
  • Create OKRs, monitor performance of features and capabilities, build hypotheses, conduct A/B testing, and identify opportunities for new features
  • Get involved and deliver projects ranging from simple trend analysis to cross-channel journey analysis to prescriptive analytics, which includes data mining, business judgment, and collaboration to improve the customer experience
  • Manage and work on all phases of the analytics lifecycle, including documenting data lineage, scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findings.
  • Look at customer interactions and events across various channels to better understand customer journeys and friction points.
  • Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional units.
  • Translate data into meaningful insights and present a compelling story to stakeholders for decision making


Qualifications
5 to 10 years of industry experience in a data product/analytics field in a large-scale data environment or equivalent experience

  • Previous experience in the financial services industry preferred
  • Experience working with stakeholders and driving data-driven decision making
  • Bachelor's degree is required, and a master's degree is preferred.
  • Intellectually curious and eager to learn new things with an eye for innovation
  • Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.
  • Excellent at solving problems independently
  • Highly organized and able to prioritize multiple tasks
  • Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience
  • Operational business knowledge of processes, data, controls, and technology platforms


Technical Skills

  • Strong SQL skills with the ability to pull data using multiple joins, sub-queries, and advanced functions in an enterprise-scale database environment and Hadoop environment
  • Foundational to advanced skills in tools such as Adobe Analytics, Tableau, SQL workbench
  • Expertise with business intelligence and data wrangling tools such as Alteryx, SAS, or Python
  • Expertise with visualization techniques for data analysis and presentation (Tableau preferred)
  • Basic skills with JIRA, Confluence
  • Familiarity with Cloud (AWS) based data solutions and tools
  • Proficiency in Microsoft Word, Excel, PowerPoint


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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