VP Metrics, Automation and Task Management Analyst at Citi (Jacksonville, FL)

| Jacksonville, FL
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About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Description: The U.S. Personal Banking (USPB) organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, and investment advisory services. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

Citi established its Citi Data Governance Policy and Standard (CDGP) to govern and manage data in compliance with regulatory expectations. It sets forth the requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. Citi is committed to building a best-in-class Data Management organization that supports initiatives of today but also of those that are more forward looking. This requires a strong team dedicated to using the latest techniques to enhance our data management and infrastructure.

Job Description

The Metrics, Automation and Task Management Analyst is a strategic professional who will be responsible for developing key progress metrics and critical process automation for the U.S. Personal Bank Analytics Data, Capabilities, Controls & Analytics team to improve the team's business integration strategy, efficiency, and strategic metrics development to organizational effectiveness. The U.S. Personal Bank Analytics function is central to the US Personal Banks mission to be more customer-centric by supporting decision making on multiple levels.

The ideal candidate will have a proven record of accomplishment in strategic business optimization, KPI development, trend analytics, budgeting, project management, workflow automation and increasing partner efficiencies across business and functional lines. Excellent communication skills required to negotiate internally. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.


  • Drive Citi Data Governance policy implementation strategy by partnering with Data Capabilities, Controls and Analytics colleagues to ensure consistent and efficient execution of policy implementation

  • Identify ways to simplify and enhance ways to adhere to Citi's Data Governance Policy (CDGP)
  • Create and develop KPI reporting for measurable, succinct communication at both the macro and micro levels ensuring consistency and automation
  • Support the Metrics, Automation and Task Management Lead to ensure all solutions are integrated, automated and consistent for all critical Data Management tasks and deliverables
  • Identify opportunities for trend analysis across the universe of metrics and data to drive efficiencies across the book of work and team
  • Re-enforce best practices for the organization to ensure consistency of Business integration and process implementation

  • Optimize internal budget processes and tracking of headcount and expenses in partnership with the budgeting team
  • Provide input and credible challenges and alternative solutions on day-to-day processes


  • 6+ years of relevant experience in data, metric development, and business transformation
  • Experience in strategy consulting, program management and business optimization
  • Excellent organizational and communication skills
  • Ability to multi-task, highly organized, and high level of attention to detail
  • Ability to develop high quality materials, especially written documents for senior leadership

  • Experience with MS Office tools, including strong presentation development skills (PowerPoint)
  • Experience with Dashboarding tools (Tableau)

• Bachelor's/University degree

Job Family Group:
Decision Management

Job Family:
Data/Information Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
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