Zoom is in search of a Counter-Fraud Analyst to be part of its Counter-Fraud team, which is part of the Investigations and Risk Management Team (IRM), Trust & Safety. T&S handles fraud, complaints of abuse on the platform (such as meeting disruptions), responds to law enforcement requests from around the globe, carries out part of Zoom’s export control program, and is building Zoom’s arsenal of tools to combat abuse both before and after it happens.

IRM is the T&S team’s in-house detective squad. The Counter-Fraud team is the part of the IRM that focuses on Fraud and other related forms of abuse. We find, understand and put a stop to new or elaborate kinds of abuse on the Zoom platform by conducting in-depth investigations and analytics. The IRM team is creative and collaborative. We work closely with anyone at Zoom who has identified potential fraud-related abuse, from billing and payments, to product, to support, to legal and communications.  We have dedicated engineering and data science resources and access to any internal tool we need to carry out our mission. We also work with external partners, for example when a particular kind of abuse involves other tech platforms. We are committed to ensuring transparency, consistency, and adhering to compliance regulations.

IRM is embedded within Zoom’s energetic and dynamic T&S team. T&S is committed to delivering happiness to customers while creating a culture of trust, safety, and respect. Zoom takes the privacy and security of our customers and their data seriously. We maintain a steadfast commitment to promoting the free and open exchange of ideas. The T&S team challenge includes carefully balancing the privacy of Zoom customers and users against the important security interests of our world.

To that end, we’re seeking an Analyst who can hit the ground running in the Counter-Fraud team and help expand its scope and impact, both internally and public-facing.

Responsibilities:

• Develop a deep understanding of platform usage to identify fraudulent activity

• Design and implement processes to address fraud-related concerns for the platform 

• Perform investigations of irregular trends and behavior patterns associated with fraudulent or suspicious activity.

• Work cross-functionally throughout the organization (e-Commerce, Engineering, Data Science, Finance, Support, Global Payments, etc.) to help build a best-in-class payment & fraud operational program.

• Assist in the development of ad-hoc analysis, reports, presentations, and special projects for Senior Management. 

• Review content that may be confidential, sensitive, or controversial in nature.

• Assist in verifying compliance with Zoom’s Terms of Service and Community Standards.

• Stay familiar with all of Zoom’s products, offerings, and integrations.

Requirements: 

• Bachelor’s degree and a minimum of 2 years of counter-fraud or fraud and financial crime investigations-related experience; or equivalent work experience, including hands-on fraud and financial crime investigation experience.

• Must have the ability to operate independently when required and be highly self-motivated.

• Demonstrated effective time management and organizational skills.

• Excellent analytical and problem-solving skills, including the ability to interpret structured data, develop recommendations and analysis to identify emerging fraud-related trends and behaviors

• Must have the ability to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems

• Strong process/program management and prioritization skills

• Must have a learning mindset with the ability to experiment when tackling new problems using both successes and failure as learning fodder

• Strong verbal and written communication skills 

• Detail-oriented and has an inquisitive nature which helps with troubleshooting.

• Ability to work with cross-functional partners to develop processes and procedures

• Flexible to work in a constantly changing environment

• Discretion when working with sensitive topics or material

• Schedule may vary depending on operational needs, and may include occasional nights and weekends.

Preferred: 

• Experience in data query and analysis skills (MySQL, Tableau, Splunk, etc.) 

• Experience working with payment processing, authentication, anti-fraud systems and tools or vendors.

• Experience working with billing platforms like Zuora and payment providers like Stripe, Adyen, PayPal, Cybersource, etc.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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