About the Role:

The CrowdStrike OverWatch Elite Team is seeking a motivated individual with very strong technical skills to work with a team of analysts and technical staff to understand and fulfill client requirements, exchange threat intelligence with clients and internal teams and brief clients on security threats and incident response. The OverWatch Elite team delivers White Glove service to augment OverWatch hunting and provides a personal, focused and attentive experience to customers that expect a top-tier, proactive, professional service.

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills, excellent technical problem-solving skills and be obsessed with threat hunting and disrupting the adversary.

This role is open to candidates located on the East and West Coast.

Responsibilities:

• Generate high-quality customer deliverables to meet the criteria and expectations of the service such as:

  • hunting for threats, anomalies and cyber-related disruptions on customer endpoints

  • performing threat analysis, deep-dives and incident assessments

  • researching and assessing customer’s threats and IOCs

  • conducting ongoing customer environment assessments

  • authoring bespoke Falcon security reports for customer endpoints

  • holding quarterly customer security report calls

• Provide subject matter expertise and insight to clients about industry attack trends and defenses by developing and maintaining deep awareness and understanding of evolving threats, adversaries and intrusion trends

• Development and delivery of impactful threat briefings, reporting and presentations to customers by providing actionable intelligence

• Collaborate interdepartmental teams to help detect new, interesting or unique threats and mitigations based on hunting observations

• Build strong advisory relationships with customers and continuously exceeding client expectations

• Guide clients through Threat Response findings and providing subject matter expertise for response activities such as taking remediation actions in situations that require action to be taken

• Gather client input and feedback across client base to influence service roadmaps

Key Qualifications

Required:

• Trustworthy, self-starter, collaborative, dependable, driven personality

• Bachelor’s degree in information security or related discipline or the equivalent of 6 years or more in the industry as job experience

• 2 or more years of significant client-facing relationship management experience

• Prior cyber experience in 4 or more of the following:

  • active threat hunting (open source or commercial tooling)

  • intrusion analysis

  • managed or enterprise information security services

  • incident response

  • endpoint forensics

  • malware analysis

  • penetration testing

  • network defense

• Bonus points for experience with big-data processing tools such as Splunk, Logstash, Kibana, etc.

• Solid understanding of common enterprise technologies, processes and technology

• Strong written and verbal communication skills

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

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