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City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
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Jobs//Hybrid//Los Angeles, CA//Data + Analytics//

Tech. Org. Change Management Communication Analyst

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TECHNOLOGY ORGANIZATIONAL CHANGE MANAGEMENT ANALYST


WHAT IS THE OPPORTUNITY?



Technology & Innovation's Technology Organizational Change Management Analyst will support the division's organizational development practices, including technology communications and organizational change management.The Analyst role will be responsible for the development and execution of T&I's deliverables related to tech strategy, organizational transformation and tech communications.Responsibilities include, but are not limited to, development of strategic and project communications, organizational change plans and driving engagement and adoption of key technology initiatives across the bank. The ideal candidate will be able to independently lead, collaborate and consult on internal change communication efforts for strategic programs, technology projects or other organizational initiatives. They will have the ability to translate complex, technical changes and craft business-friendly, human-centric messages.The ideal candidate will develop and maintain change management strategies, plans and key messages that support with the bank's goals and technology strategy. The ideal candidate will have strong written and verbal communication skills and can translate complex, technical topics into human-centric, business-friendly content. They will be able to produce engaging and concise presentations for executives, senior management and other internal and external audiences. All deliverables produced by the candidate should align with overall guidance and framework as outlined by the Tech Strategy & Planning team, as well as other City National stakeholder teams (i.e. Marketing, Enterprise Project Management office, etc.).The candidate must be detail-oriented, a self-starter and innovative. They will have an affinity for individual ownership of outcomes, engagement with project management teams and be willing to drive continuous process improvement.The candidate will work closely with the Office of the CIO and the Senior Leadership Team, engage strategic business partners to collaborate and drive awareness around key strategic initiatives and follow set processes and guidelinesThis role is highly visible and demanding, requiring diligent organization, attention to detail and targeted, agile mindset. We are seeking candidates who can see deliverables through end to end, regardless of ownership.


Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.


WHAT WILL YOU DO?



  • Candidate will provide change management communications support for high visibility, high impact changes originating across various teams within the division.

     

  • Conduct interviews to assess changes, stakeholder impact, change readiness and develop change communication plans in coordination with implementation team.

     

  • Coordinate large audience email distributions following internal processes and standards; candidate will define and align divisional communication guidelines to bank standards, including writing, style and branding guidelines, and applicable governance.

     

  • Track and maintain calendar of events and communications across division to maximize reach and open rates from messages generated from various teams.

     

  • Coordinate and moderate events and continuous learning forums across the division, including Town Halls, monthly Senior Leadership Q&A forums and team showcases.

     

  • Maintain department intranet site and continuous training for site owners across the division; document processes, standards and guidelines for site owners.

     

  • Identifies and establishes additional channels to disseminate information and thought leadership across the division (i.e. newsletters, podcasts, Thought Leadership Blogs)

     

  • Create process documentation, identify key performance indicators and track communication effectiveness across various communication channels.

     

  • Collaborate with program or project managers to align timelines and communication deliverables with program or project managers.


WHAT DO YOU NEED TO SUCCEED

Must-Have*

  • Bachelor's Degree or equivalent work experience
  • Minimum of 2-3 years experience in communications, copywriting, copyediting, marketing/PR or similar experience
  • Minimum of 1 year experience working in financial services and/or tech industry
  • Minimum of 2-3 years experience in organizational change management, strategic planning, project management, or similar experience
  • Minimum of 1-2 years experience in event planning, coordination

Skills and Knowledge

  • Microsoft 365 Suite (SharePoint Online, Teams, PowerApps, PowerPoint)
  • Experience in developing and maintaining intranet sites using SharePoint
  • Intermediate level skills in Excel, Visio preferred
  • Experience in developing presentations and reports for senior leadership, executive management a plus
  • Understanding or willingness to learn technology and organizational strategy development and execution
  • Experience coordinating department events



*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


ABOUT CITY NATIONAL



We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.


City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.


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Prateechi Singh
Data Scientist
TACKLE CHALLENGES
Latitude to shake up a global industry
Prateechi Singh appreciates that City National gives her and her peers space to spark innovation in a way that feels like a startup within the company. “My job requires me to be an investigator,” she said. “There is so much to work on, so much to learn. That’s what makes fintech exciting for me.” While she notes that the banking sector can be slow to adapt to change, Singh said the opportunity to tackle challenges from scratch and figure out how to evolve alongside new technologies like cryptocurrencies is invigorating.
Prateechi Singh appreciates that City National gives her and her peers space to spark innovation in a way that feels like a startup within the company. “My job requires me to be an investigator,” she said. “There is so much to work on, so much to learn. That’s what makes fintech exciting for me.” While she notes that the banking sector can be slow to adapt to change, Singh said the opportunity to tackle challenges from scratch and figure out how to evolve alongside new technologies like cryptocurrencies is invigorating.
My team is very passionate about what we do, and I feel this is the key to success for any project. We try to solve hard problems.
Srikant Vavilapalli
Senior Software Development Manager
WORK HARD, THEN RELAX
A focus on work-life balance
Srikant Vavilapalli said City National Bank’s remote culture is defined by a palpable level of trust between teammates. “We foster open dialogue, which enables me to share expectations and deliverables with my team so that they can execute on time,” he said. Yet this common sense of respect doesn’t just make Vavilapalli’s team more efficient. It also empowers team members to set flexible working schedules. For Vavilapalli, that means he has more time to bond with his daughter or focus on his hobbies, such as cycling and photography.
Srikant Vavilapalli said City National Bank’s remote culture is defined by a palpable level of trust between teammates. “We foster open dialogue, which enables me to share expectations and deliverables with my team so that they can execute on time,” he said. Yet this common sense of respect doesn’t just make Vavilapalli’s team more efficient. It also empowers team members to set flexible working schedules. For Vavilapalli, that means he has more time to bond with his daughter or focus on his hobbies, such as cycling and photography.
I appreciate that our leaders make it a priority to encourage us to take breaks and step away from our desks during the day.
Marj Galapon
Lead Full-Stack Engineer
EVOLVE + INNOVATE
Collaborate with peers and drive progress
A mix of teamwork, autonomy and flexibility offers the perfect environment for Marj Galapon. She appreciates no-meeting Fridays, which allow time to learn something new, and the flexibility to work remotely — even before the pandemic — to avoid spending hours commuting. But perhaps the most transformative element of the engineering culture is the focus on continuous improvement. “We are encouraged to learn new technologies and challenge each other, which motivates us to do better every time,” she said. “City National recognizes all who strive to do their best.”
A mix of teamwork, autonomy and flexibility offers the perfect environment for Marj Galapon. She appreciates no-meeting Fridays, which allow time to learn something new, and the flexibility to work remotely — even before the pandemic — to avoid spending hours commuting. But perhaps the most transformative element of the engineering culture is the focus on continuous improvement. “We are encouraged to learn new technologies and challenge each other, which motivates us to do better every time,” she said. “City National recognizes all who strive to do their best.”
Sometimes I am successful; sometimes I fail — but failure does not stop me from experimenting with new things.

What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental insurance
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision insurance
Coverage is available for vision exams, contact lenses, glasses and frames.
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Financial & Retirement
401(K)
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications
View full list of perks + benefits
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