JPMorgan Chase
Chicago, IL

Technical Support Analyst at JPMorgan Chase

| Chicago, IL
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Job Description About
The Capacity Governance and Transformation team are part of the global CIB Production Management and Infrastructure Services organization. The organization focuses on the client experience by ensuring our services perform as expected, restoring services quickly when there are problems, and transforming infrastructure to improve delivery, standardize products and reduce costs. The organization consists of a global, diverse workforce supporting our global business with a focus on continuous and proactive improvement. The 1,500-person organization manages over 1,700 applications which process trillions of dollars a day in payments and oversees applications that trade hundreds of billions of dollars working toward one clear mission - making stability a competitive advantage. Client obsession is at the heart of our operating model as well as embedding a culture of DevOps, SRE, automation and modern operating platforms and practices.
The role
As a member of the team you will have the opportunity to work with a variety of stakeholders to ensure teams and CIB overall comply with regulatory control requirements related to capacity management. Our team directly interacts with colleagues across the CIB including senior leaders within our Application Development, Production Management, Risk and Control, and Global Infrastructure teams. We currently provide solutions to enable our users to establish capacity management review practices, respond to audit concerns, have access to reliable reporting capability, and to ensure they have sufficient capacity in their environments. We use analytics to help teams address capacity shortcomings or issues with internal reporting.
We are looking for a self-starter that will use their infrastructure, automation, data analytics, and application capacity understanding to drive program improvements, use case development, and work with technical teams to create features that enable proactive management. There are opportunities to improve data/reporting to align with customer requirements, drive system capabilities that can modernize capacity engineering. A long term objective for our team is to begin using business intelligence to identify potential issues/trends/anomalies so that our application teams can remove capacity constraints before they become an issue.
You will:
  • Respond to daily user requests and regular capacity management activities, such as generating and distributing reports.
  • Monitor application compliance regularly and partner with application contacts to remediate capacity concerns.
  • Use scripting knowledge to deliver and enhance automated reporting and email communications.
  • Analyze available data to identify concerns, gaps, and support application teams in proactive response and regulatory compliance
  • Support data extraction and reporting necessary for analytics, use case prioritization, audits and regulatory review.
  • Identify opportunities to improve efficiency and reporting for the capacity management program
  • Maintain reference guides and how to information for our stakeholders to self-service capacity management and compliance.
  • Update and manage the capacity quarterly review process. Interact with firm wide team to ensure firm wide review process will meet CIB requirements.
  • Support teams and leadership in program and system onboarding efforts
  • Manage your workload in JIRA to ensure seamless communication with management on status and progress

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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