Job Description
As an Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally and via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will also prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations and collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals.
Working Environment

Hybrid or Remote

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote

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Additional Information
Working Environment Hybrid or Remote Relocation Assistance Available for this Job: No

Qualifications
Basic Qualifications

• At least 6 years total combined related work experience and/or completed higher education including:
  • At least 1 year customer service, call center, hospitality and/or technical support work experience
  • At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:
    • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Engineering, or related field; or equivalent, relevant work experience
• Receipt of the appropriate government security clearance card applicable for your position
• Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

• Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.
• At least 2 years of customer service work experience

Expectations

• U.S. work authorization required
• Provide on-call support when needed
• Willing to work on a flexible schedule as needed
• Access to a reliable internet connection
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing [email protected] .