Technical Solution Analyst I at Cerner Corporation (Kansas City, MO)

| Kansas City, MO
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Job Description

As an Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner's support methodology and work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner. You will work directly with clients, so strong communication and customer service skills are needed.

Please note, employer-based immigration sponsorship is not available for this position (e.g., CPT, OPT, J-1, H-1B, TN), and Cerner is unable to complete any immigration-related paperwork, including but not limited to, DSO paperwork, Form I-983 training plan, SEVIS documentation, etc.

Additional Information

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

Qualifications

Basic Qualifications
  • At least 4 years total combined related work experience and/or completed higher education including:
    • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Engineering, or related field; or equivalent, relevant work experience
  • Receipt of the appropriate government security clearance card applicable for your position
  • Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications
  • Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.
  • At least 1 year of customer service work experience
Expectations
  • U.S. work authorization required
  • Provide on-call support when needed
  • Willing to work on a flexible schedule as needed
  • Access to a reliable internet connection
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned


Working Environment Description

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote
More Information on Cerner Corporation
Cerner Corporation operates in the Healthtech industry. The company is located in Kansas City, MO. Cerner Corporation was founded in 1979. It has 27000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 7 open jobs at Cerner Corporation, click here.
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