Technical Service Analyst at American Software, Inc. (Atlanta, GA)

Sorry, this job was removed at 9:11 p.m. (CST) on Wednesday, May 11, 2022
Find out who's hiring remotely in Atlanta, GA.
See all Remote Data + Analytics jobs in Atlanta, GA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Headquartered in Atlanta GA, Logility is a leading provider of collaborative supply chain optimization and advanced retail planning solutions that help small, medium, large, and Fortune 500 companies realize substantial bottom-line results in record time. Logility Voyager Solutions is a complete supply chain management and retail optimization solution that features a performance monitoring architecture and provides supply chain visibility; demand, inventory and replenishment planning, Sales and Operations Planning, supply and inventory optimization, manufacturing planning and scheduling, and retail merchandise planning and allocation. Logility has more than 1,300 customers worldwide including Big Lots, Husqvarna, Fender Musical Instruments, Parker Hannifin, Verizon Wireless, and VF Corporation.

Logility is recognized as one of Atlanta's top workplaces and offers a fantastic, professional work environment coupled with a comprehensive benefits program. If you are a self-starter that is willing to take initiative in a challenging and rewarding environment, we want to hear from you!


  • Identifies and fulfills service requests in a timely fashion
  • Identifies root causes of problems and manages to resolution
  • Manages and resolves incidents to SLA guidelines. Liaises with other LMS staff and other teams
  • Familiar with batch processing and able to restart quickly
  • Ensures that batch runtimes and online performance are "optimal"
  • Managed systems are highly available for online usage during agreed upon user access windows
  • Manages changes to production environments. Make sure changes are planned, tested, approved, and tracked. Offers patches and services packs to clients proactively and quickly after release and ensures they are installed quickly when approved


  • Strong personal qualities including communication, organization skills, attention to detail, teamwork, and reliability
  • Broad IT background
  • Familiar with working on Remote Desktops
  • Structured Query Language ("SQL")
  • Scripting using DOS command line, PowerShell, or other
  • Knowledge of Windows technologies, networking, security, IIS, etc.
  • Experience in a production support or managed services role
  • Fluent Written and Verbal English


  • Experience with Service Management, monitoring, and / or performance tools
  • ITIL certification (Foundation v3 or V4)
  • Supply Chain Management experience
  • Logility suite experience
  • Microsoft Teams / Jira Service Desk / Azure DevOps / SharePoint
  • Experience working Out of Hours / On Call
More Information on American Software, Inc.
American Software, Inc. operates in the Software industry. The company is located in Atlanta, GA. American Software, Inc. was founded in 1970. It has 501 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 13 open jobs at American Software, Inc., click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView American Software, Inc.'s full profileFind similar jobs