Technical Lead - Remote DBA at EDB

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The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.

We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

Directly manage the RDBA relationship for assigned customers

  • Daily engagement with customers to help direct team efforts on explicit issues
  • Weekly communications regarding existing cases and efforts on active solution plans or changes
  • Monthly roll-ups of the weekly engagements
  • Quarterly presentations of the RDBA relationship that should consist of:
  • Overall service health
  • Event summaries
  • Status on proactive recommendations (capacity analysis, performance analysis, etc)
  • Status on how current activities serve customer's operational and business targets
  • Aligned approach for future needs between the RemoteDBA team, Professional Services and Sales
  • Regular Service review with the customer management
  • Manage Database Health Scan execution for customers
  • Communicate with Professional Services for active engagements or opportunities that are not covered by RemoteDBA (such as flex needs, expansions, etc)
  • May require occasional short-term on-site – limited and delivered as exceptions

 

Voice of the Customer & Service

  • Ensuring a consistent narrative and motivating presence which can understand the perspective and desires of the Customer, and then respond with proper internal context where it may pertain to process, product or other needs. Examples include:
  • Feature requests: Engagement with Development and Senior Support to identify and approach new product needs.
  • Offering customization: Working with the RemoteDBA team and Support Leadership to help augment or create offerings which may be needed by the customer.
  • Experience improvement: Working with Support Leadership to continually find opportunities to improve the direct service experience as well as other broader company opportunities identified within a customer.

Basic Qualifications

  • 5+ years of experience in PostgreSQL, database solutions architecture, management and administration, including query design, optimization and database troubleshooting
  • Previous experience in a customer facing profile.
  • Bachelor’s Degree in Computer Science or applicable disciplines, or equivalent work experience
  • Ability to travel 15-20%, as needed once it's safe

 Preferred Qualifications

  • Advanced experience in one or more of the following areas: Software Engineering, Solutions Design, Cloud Services Design, Operations Management, Database Architecture, Managed Services
  • Significant fluency in two or more of the following: Java, Python, shell scripting, solutions performance optimization
  • Advanced experience in EnterpriseDB’s product suite (EDB Postgres, Postgres Enterprise Manager, Replication Tools, Backup Tools)
  • Experience in any of the Cloud Providers ( AWS, Azure, Google) is desirable.
  • Exposure in Kubernetes and Microservices will be a strong plus
  • Enterprise customer-facing experience as a technical lead or strategic technical representative
  • Experience in a 24x7 services and/or support environment
  • Strong project management capability or experience

#LI-Remote

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

Our US benefits package is listed here - additional benefits packages available upon request 

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Candidate Location Eligibility:
Boston, MA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of EDB

What projects are you most excited about?

EDB really cares about their employees, and being a part of the team that brings that caring directly to the people, is what makes me most excited. Seeing my colleagues benefit from programs that help with our new workplace demands is very rewarding, and keeps me motivated to constantly improve our culture.

Lauren

HR Generalist

What makes someone successful on your team?

To be successful on the Product Management team at EDB, you should love data-driven analysis, have a customer focus and understand the broader competitive landscape. You should also love to collaborate, negotiate and prioritize with multiple teams to create a shared product vision.

Aislinn

Principal Product Manager

What are EDB Perks + Benefits

EDB Benefits Overview

We offer generous benefits and are always looking innovative ways to support our employees.

Culture
Partners with Nonprofits
We donate to NAACP LDF, Black Lives Matter, Amnesty International and Project Citizenship. We also donate to local children's charities in our community.
Friends outside of work
Eat lunch together
Intracompany committees
We hold All-Hands meeting twice per quarter and we host monthly luncheons when we're in the office.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have a competitive monthly premium and will pay the second half of the deductible.
Life Insurance
Guaranteed up to 2x your annual earnings up to $375,000
Wellness Programs
We've partnered with Modern Health, an online platform that offers mental health resources, financial wellness and professional coaching. We also have every 3rd Friday off for a Wellness Day.
Onsite Gym
Team workouts
Teams go to workout classes together and follow each other on Peloton!
Mental Health Benefits
We provide Employee Assistance Programs.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
All employees are eligible for an annual performance based bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
We offer dependent care accounts to pay childcare costs pre-tax.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our CEO regularly holds a book reading session for the children of EDB staff as well as other family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
We have cold brew and kombucha on tap!
Parking
Fitness Subsidies
Up to $150
Home Office Stipend for Remote Employees
All employees will receive a $500 work from home stipend
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Our leadership team is truly dedicated to taking care of our employees.

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