Technical Business Analyst at Mastery Logistics Systems (Remote)

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About The Role

The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will work closely with our cloud engineering, database and security teams to deliver best in class software to address those industry problems.

As a Technical Business Analyst for the IT Operations and Security Group, your role will be to work in between the business and the engineering teams to help bring technical requirements to life. To support this, the Technical Business Analyst will understand and break down the requirements and needs into technical work, documenting the requirements and path into tickets and grouped logically for the engineering team to execute on. This role will also be responsible for writing a technical specification based on discovery and definition for cloud engineering initiatives, providing thoughtful leadership, and familiarity with proven cloud solutions that support our strategy and objectives.

To succeed in this role, the backlog and requirements that drive our work breakdown should be put together in a way that the team can see high level business needs and individual breakdowns of technology requirements from data, to API, to cloud computing requirements and any necessary path to achieve success. This will require a technical understanding of the technical stack, impact of changes, and necessary flow of information to achieve the output goals.


In your first month you can expect to:

  • Understand the Cloud Engineering program roadmap and start partnering on requirement gathering with a Project Manager
  • Work with cloud infrastructure and engineering teams to create requirements around key initiatives and help prioritize the backlog based on these requirements
  • Participate in existing meetings that include Standups, Weekly Kanban Planning and Retrospectives
  • Create and manage documentation and reports for work breakdown through our systems (i.e. Aha, Smartsheet, Jira)
  • Participate in converting business requirements into executable Jira Initiatives, Epics, and Stories
  • Support documentation of our infrastructure stack, including architecture, data flow, and auditing

In your first 90 days you can expect to

  • Start gathering requirements, acceptance criteria, definition of done for new initiatives on your own
  • Collaborate with stakeholders and leaders in the department and organization to translate strategy into prioritized requirements and solutions
  • Guide team on effective backlog management and help create backlog items when needed
  • Lead design sessions to drive value, alignment, and small-scale experimentation to determine viability of planned work
  • Teach teams how to estimate and ensure backlog items are estimated prior to Weekly Planning
  • Review and audit business requirements to technical design and configurations

In the first 120 days you can expect to:

  • Develop an understanding of Mastery's users and act as an advocate for their needs
  • Perform research and interviews to determine IT business requirements and then translate such into specifications for technical projects
  • Analyze complex ideas or proposals and build a range of meaningful recommendations for future work on our roadmap
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
  • Use data and insights to inform conclusions and support decision-making and develop a point of view on key trends, and how they impact clients
  • Identify and address patterns in infrastructure and applications that can be solved with a common solution


  • 3+ years of experience in business analysis discipline
  • Demonstrated experience writing user stories in support of Agile software development
  • Basic understanding of Cloud Hosting OpenStack Software components including, Docker, Kubernetes, Node.js, MongoDB
  • Good understanding of software development life cycle & associated tools such as Jira and GitHub
  • Process Flow Analysis experience while also synthesizing architecture and design best practices
  • Ability to discuss experience with cloud software solutions such as containerization (Docker, Kubernetes) and IaC through Terraform
  • Base understanding of cloud services and infrastructure (VPC, EC2, S3, EBS, EFS, SG, NACL)
  • Enjoy working with a large variety of services and technologies
  • Strong communication and meeting facilitation skills
  • Ability to learn quickly and think creatively
  • Strong analytical and problem-solving abilities
  • Exceptional research and reporting skills

Preferred Qualifications

  • IIBA Certified Business Analysis Professional (CBAP), IIBA Agile Analysis Certification (AAC), IREB Certified Professional for Requirements Engineering (CPRE) or a comparable certification
  • Jira, Aha, Smartsheet experience is a plus
  • Enjoy looking through metrics and logs as if it were a treasure hunt to help drive experiments on recently deployed solutions
  • Project Management or Agile certification a plus
  • Technical Background / Degree Program preferred
  • Experience in logistics industry a plus

About Mastery

Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS. 

Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function. 

Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today’s unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.

The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you. 

Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.

At this moment we are all working from home and doing our part to combat the Covid 19 virus. We are creatively building our new work habits. We are respectful of each other’s time and personal life. We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits. We are dedicated to finding new ways to add perks as we live and work from home.

Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble – which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry. 

Join us – you’ll love it – let’s build a masterpiece!


Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance covering 90% of premium costs. Company paid life insurance for 1x salary. Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We fully support our work from home initiative as we do our part to combat the Covid 19 crisis. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children’s Research Hospital. 

We are an equal opportunity employer and actively seek a diverse community of professionals. Veterans, Women, non-binary, people of color, LGBTQIA, we welcome all to apply! 

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • JIRAManagement
    • TrelloManagement

An Insider's view of Mastery Logistics Systems

What’s the vibe like in the office?

I've never been surrounded with this many high quality engineers. I learn something new everyday from my peers.


Senior Software Engineer

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

How has your career grown since starting at the company?

I began at Mastery as a Client Technologies Apprentice, learned about the logistics industry and was offered a full-time role as Release & Resource Management Specialist. I've always loved to write, show my creative side, and working with Mastery allows me to explore a new industry and my creative outlet while working with top-tier people everyday.


Release and Resource Management Specialist

What is your vision for the company?

Mastery is on a mission to empower our customers to thrive in complexity. Our vision is to create a transportation management system that people love to use.


CEO, Founder

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Volunteer in local community
Mastery employees are encouraged and supported to be involved in their communities or support local volunteer efforts.
Partners with Nonprofits
We are a proud partner to St. Jude and offer opportunities to get involved in events in different locations or virtually throughout the year.
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mastery offers several health plans for individuals and families.
Life Insurance
Mental Health Benefits
Our benefits include a number of options, including a coaching program at no additional cost to employees, administered through a third party provider, for an employee's personal or professional use.
Retirement & Stock Options Benefits
401(K) Matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your work schedule may vary, based on your role, team and region, however Mastery supports no-meeting Fridays, no slacking after 7 pm, and other initiatives that support a flexible work schedule.
Remote Work Program
Some of our roles are completely remote, while others may be hybrid or onsite. This is based on a number of factors specific to the needs of the role and location, pending manager's discretion.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Our dress code is casual and dress-for-your-day with denim, tees, or sweatshirts most of the time. For customer facing activities, you will see more sweaters, button-down shirts or polos.
Happy Hours
We have virtual and in-person meet-ups on occasion, often adding a learning component with an expert on-hand to guide us through an activity on employee selected topics.
Pet Friendly
We have a dedicated pets channel to share our pets and pet adventures with one another virtually from anywhere.
Professional Development Benefits
Promote from within
Time allotted for learning
Our onboarding program teaches industry and company basics, so if you are new to logistics, you can learn along with your colleagues. Our training is available after onboarding for ongoing reference.

Additional Perks + Benefits

The team at Mastery is building a one-of-a-kind product and dedicated to its success. You will see a multitude of options to learn, ask for help, get support and feel supported in your role. No meeting Fridays, no Slack after 7 pm, and other supportive guideposts that help you drive work/life balance are found here at Mastery. The company provides frequent opportunities to socialize and network with one another. You will be encouraged to grow and learn from your team and empowered to do very meaningful work - supporting moving goods into the hands of consumers through our software products and support of our clients.

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