Job Description
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
This is a full-time position within our Company Animal Health Intelligence IT in the area of business solutions and technical support. This role will be based in North America and will collaborate with the AHI IT team globally to develop and support IT solutions that will enable the AHI business to continue to better utilize the global IT services. The immediate priority for this role will be to focus on the critical activities to support the business units and the technical teams within Biomark and IdentiGEN.
Primary Responsibilities
Under the leadership of AHI IT, this role will provide IT engineering and technical support for the global AHI IT team in some the following areas:

• Engineer IT solutions to enable the business to best utilize the full range of IT services.
• Provide support for AHI R&D / Tech Lab users using special configurations and setup that will be deployed globally.
• Assist business with complicated application packaging requests and risk assessments.
• Engineer IT solutions for remote AHI field users using various tools to support customers.
• Provide engineering support as required for legacy infrastructure such as servers, network and applications.
• Provide support for the shutdown of legacy infrastructure for AHI sites in North America.
• Complete special projects at the Boise location for Biomark and Kansas for IdentiGEN as required.
• Act as the lead IT representative to gain the voice of the customer to help enable IT solutions for the business.

Education

• High School Diploma (Prefer Bachelors)

Qualifications

• 5 + years in one of the following : technology engineering, system development or operations support.
• Previous working experience with a wide range of IT technologies such as network, server, storage, cloud, database, applications, and desktop hardware/software.
• Previous working experience utilizing one of the following: ITIL processes, Agile delivery or SDLC.
• Previous working experience managing tasks and projects.
• Good communication skills
• Experience working with stakeholders with internal and external parties.
• Experience in multicultural communication and solid presentation skills.

Desired Experience / Skills

• Organized, self-motivated, flexible, fast learner.
• Able to adapt and learn the business and develop strong business acumen.
• Strong analytical and troubleshooting skills.
• Passionate about bringing value to the business with technology and automation.
• Excited to learn new things.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Residents of Colorado
Click here to request this role's pay range.
New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Residents of Colorado:
Click here to request this role's pay range.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
On-Site
Shift:
1st - Day
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1
Requisition ID:R199627