Role Summary
The Technical Analyst understands the business/project needs & works with various business partners and determine the system requirements. The Technical Analyst collaborates with the design teams, fiber teams, engineering teams and other business partners to determine and capture system impacts based on the requirements. The Technical Analyst works closely with NOC/Change Management to ensure compliance to all network level impacts being properly documented.
Primary Responsibilities and Essential Functions

• Works with Fiber Techs, Engineering and Change Management to interpret customer and business needs and translate them into application, system, technical and operational requirements.
• Engages and participates in project planning requirement sessions in order to ensure proper technical requirements are clearly documented, testable, and managed.
• May works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support Change Management efforts.
• Communicates technical and business aspects of work efforts between team members.
• Determines impact on existing scheduled change management activity.
• Provides project manager with time and resource estimates for technical requirements.
• Works with technical team to ensure all requirements are addressed in solution design.
• Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and change management activities.
• Participates in peer review of solution design documentation.
• Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.
• Develops measurements and reports on key service-level metrics.
• Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology).
• Depicts the enterprise information conceptually, logically and physically.
• Identifies architectural implications of the business requirements.

QUALIFICATIONS
Minimum

• Bachelor's degree in a related discipline and 2 years' experience in a related field. (i.e., fiber splicing, optical trouble shooting and restoration/repair of complex fiber networks) The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years of equivalent experience in lieu of a degree.
• Requires strong knowledge of fiber design architecture, interpruting technical documentation, fiber splicing documentation and strong understanding of transport technologies over fiber networks.
• Requires strong knowledge of Microsoft applications i.e. Excel, Word, Outlook
• Excellent communication & collaboration skills to work effectively with teams throughout organization.

Preferred

• BS/BA degree in related discipline strongly desired
• Experience in telecommunications industry desired
• Experience in Change Management activities, including impact analysis.

About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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