Tech Ops Analyst
DriveWealth, the pioneer of fractional equities trading and embedded investing, is a visionary technology company that empowers more than 100 partners around the world to engage their customers by placing the markets in the palm of their hand. We believe the future is fractional, transactional and mobile. Every mobile device should be a gateway to accessing investing and savings products, services, advice, and assistance for global citizens of all ages, wealth stages, and levels of financial expertise. DriveWealth’s unparalleled consultative support and cloud-based, industrial strength technology platform allow partners to seamlessly offer branded investing experiences to drive customer acquisition, loyalty, retention, and revenue growth. DriveWealth’s commitment to continuous evolution and innovation makes it the partner of choice for powering the future of investing.
Recently completing a Series D raise, DriveWealth’s mission is to democratize investing globally by working with partners to invent new ways to use its API-based technology to provide emerging investors with cutting-edge embedded experiences, offer first-time access to U.S. markets, and the ability to begin investing with as little as $1. DriveWealth is committed to empowering consumers around the world to become owners by delivering the most modern brokerage infrastructure, unparalleled industry expertise, and a culture of continued evolution.
About The Role
An ideal Technical Operations Analyst will be responsible for helping maintain and improve the technology monitoring and operations of various DriveWealth applications. This role will participate in daily operational activities and will work cross functionally, ensuring all departments are able to successfully perform their job functions while leveraging technology. The Technical Operations Analyst will report to the Head of Technical Operations.
What You'll Do
- Actively monitor various DriveWealth applications
- Maintain and build new monitors along with supporting documents. Work with the team to identify the new monitors.
- Work with the team to manage incidents based on the defined Incident Management process and also assist with recovery. Assist with Problem Management
- Be the point of contact with various vendors and manage internal communications
- Participate in the CAB call to ensure that the new changes meet all the requirements before being deployed to production
- Own and independently resolve production issues
- Respond to partner tickets in a timely manner per the defined processes
- Participate in production deployment and post deployment validations
- Participate in the on call process
- Further define and develop enhancements to existing operational workflows
What You’ll Need
- Debugging experience with modern REST API's
- Experience with ServiceNow, JIRA Service Desk and Confluence
- Experience with Incident ITSM processes, Incident Management, Change Management etc.
- Ability to maintain composure under stressful conditions
- Effective communication both verbal and written with multiple levels of an organization which will include both technical and non-technical communication styles
- Experience in scripting or coding is a plus (Python, R, JS, etc.)
- Thoughtful, patient, and direct communicator
- Strong analytical and problem-solving skills
- Insurance – Medical, Dental, Vision, Life, LTD & STD. HSA and FSA options.
- Unlimited PTO
- 401k plan
- Flexible working hours and work from home
- Continuing education and conferences reimbursement
- Fitness/Wellbeing reimbursement
- Home Office stipend
- Lunch program, snacks and beverages available in the office
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
TO ALL AGENCIES: Please, no phone calls or emails to any employee of DriveWealth outside of the Talent organization. DriveWealth’s policy is to only accept resumes from agencies via Greenhouse (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of DriveWealth. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.