Job Description – Tableau CRM (Einstein Analytics) Manager

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:

The Tableau CRM (Einstein Analytics) Manager is responsible for the administration of the company's Einstein analytics/Tableau CRM platform; this includes system configuration (maintenance, system enhancements/upgrades to dashboards and dataflows, etc.), creation of reports and dashboards, end-user training and data integrations, data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. In addition, this candidate will have a strong SFDC Admin background to be a support system for the database (Salesforce).

The ideal candidate will have exceptional technical, analytical, and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Einstein and its database (Salesforce) to support additional business processes, functions, and data visualizations. You will also be a motivated, team oriented and passionate individual towards the Salesforce technology. This person should have a deep understanding of not only Einstein but also be very data oriented. An ideal candidate will continually keep learning and keep their skills sharp.

OPPORTUNITY HIGHLIGHTS:

• Responsible for configuration, design, functionality, and end-user support of the Einstein and Salesforce platform.
• Create datasets, dataflows, recipes, and scheduled jobs.
• Can read and write SAQL queries.
• Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Einstein and Salesforce functionality.
• Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.
• Builds out of the box dashboards and visualization of data to support both managerial and leadership level requests.
• Assess and Troubleshoot bugs and data discrepancies within the analytics platform.
• Support our SFDC platform from an operations administration standpoint.
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Manage data imports, database de-duping and cleanup.
• Utilize workbench, dataloader, import wizard, DemandTools and other data management assets.
• Manage the integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ, ZoomInfo, Marketo,, Xactly, etc.
• Identify production risks and areas for improvement; prioritizes, designs, and facilitates successful implementation and adoption of new processes.
• Support the Business Applications team in cross-functional projects and strategic changes to systems and processes.
• Collaborate with Business Applications, Sales and Marketing, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
• Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.

DESIRED QUALIFICATIONS:

• Certified Salesforce Administrator is mandatory– Up to Date certification
• Certified Salesforce Advanced Administrator (Preferred)
• Einstein Analytics Experience is mandatory (Certification preferred)
• Tableau experience (preferred)
• 5+ years of experience configuring on the Salesforce.com platform.
• 3+ years of experience configuring Salesforce Analytics and driving data solutions.
• Demonstrated experience in creating complex datasets and dataflows.
• Demonstrated experience with manipulating and merging data from different custom and standard objects.
• Ability to identify areas for process improvement and recommend/implement solutions. 
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction. 
• Strong understanding of data structures and data modeling.
• Ability to develop effective relationships with business users, technical staff, and executive management. 
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong work ethic, hands-on, with a customer service mentality.
• Flexible with a demonstrated ability to embrace change. 
• Experience with SF1 mobile configuration, Apex programming, Visualforce pages, and Data Loader preferred.
• Experience working in an Agile Framework (Scrum or Kanban) preferred.

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• AGILE

As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.