Systems Performance Monitoring Analyst (Remote)

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Date Posted:
2022-03-10-08:00
Country:
United States of America
Location:
HVA99: Field Office - VA Remote Location, Remote City, VA, 23218 USA
Candidate will be responsible for enhancing and developing an enterprise class monitoring environment, responsible for critical business applications including SAP, PLM, Customer/Supplier Portal etc. Responsibilities include system architecture, operational metrics, technology roadmaps, and strategy.

This role will require strong cross-department collaboration with architects, application and infrastructure leads, software / hardware developers, and business process owners. The successful candidate must have demonstrated success in troubleshooting business critical issues, driving toward technical solutions and decisions at the organizational level, and managing vendors to SLAs and business expectations. The ability to communicate service status with executive leaders as well as technical workings will be essential in this role.

This position can be located remotely anywhere in the domestic US with east coast preferred.

Primary Responsibilities:
  • Manage/update/enhance monitoring tools to help reduce meant time to repair (MTTR)
  • Embed continuous improvement process with customer, team, and vendors to deliver a high-quality service
  • Meet with industry experts to assess solutions and best practices
  • Report on project and operations status to key stakeholders

Basic Qualifications:
  • Bachelor's degree and 8 years of prior relevant experience OR
  • Advanced Degree in a related field and minimum 5 years of experience OR
  • In absence of a degree, 12 years of relevant experience is required
  • Must be a U.S. Person/Permanent Resident "Green Card" holder

Preferred Qualifications:
  • Bachelor's degree in Computer Science or Information Technology related field
  • Knowledge of ITIL and or Lean manufacturing tools and methodologies
  • 5+ years of experience with systems engineering and/or System administration (including but not limited to Storage, Operating systems, application support, servers, network)
  • 2+ years of experience with log analysis, system capacity planning, and analyzing key performance indicators (KPI) for troubleshooting on desktops and servers
  • 1+ years of experience with the following tools: Aternity, Nagios, Dynatrace, Splunk Core/ITSI, SolarWinds, DataDog, etc.
  • Gather customer application data and diagrams, leverage expertise in recommending baseline monitoring thresholds, recommend performance monitoring KPIs and SLAs, and provide monitoring tool infrastructure recommendations
  • Preferred experience with at least one of the following:
    • Experience with Aternity signatures, EUM, performance monitoring tool alerts, dashboards, or data trend analysis in a monitoring tool
    • Experience configuring and maintaining a SolarWinds environment, specifically around the monitoring of Network equipment
    • Experience configuring monitors and developing scripts to be used with Nagios to look for problems
    • Experience setting up application monitoring in Dynatrace. Working with web developers, application administrators, business analysts to find and solve application issues.
  • Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution
  • Experience with creating technical documentation and training technical people on how to utilize tools
  • Ability to provide monitoring tool infrastructure recommendations
  • Knowledge of ITIL and/or Lean manufacturing tools and methodologies
  • Exceptional oral and written communication skills with technical and non-technical personnel
    Ability to build rapport with customers at all levels inside and outside the corporation, and across regions
  • Superior Organizational and Project Management Skills
  • Negotiation and Analytical skills to make sound business decisions

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child, and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:
  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Collins Aerospace
Collins Aerospace operates in the Aerospace industry. The company is located in Charlotte, NC. Collins Aerospace was founded in 2022. It has 40752 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 97 open jobs at Collins Aerospace, click here.
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