Description

SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays.

Description of Duties

• Monitors, controls, troubleshoots and remediates system related problems in a data communications network.
• Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
• Interfaces with end users and Tier III support elements.
• Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
• Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc

Qualifications

Required Education & Experience

• AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
• Ability to focus on ticketing and monitoring systems for sustained periods.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
• Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
• Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance

• Interim Secret clearance to start work. Must be eligible to receive Secret clearance.

Desired Experience & Certifications:

• CompTIA A+, Network+, Security+
• ITIL Foundations

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.