Position Description
If you love high profile and challenging systems analytical projects supporting the US Navy - Serco has a great opportunity for you!
This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment.
This PMS-ES Systems Analyst will be on a dynamic team, providing help desk support to our DoD Client located in our Washington, DC location. You'll be responsible for providing administrative, operational, and programmatic support for a Government Owned - Contractor Operated Integrated Data Environment (IDE) System. Bring your expertise and collaborative skills to make an impact with our US Navy clients.
Serco supports the US Navy with the Government Owned, Contractor Operated (GOCO) Project Management System - Extranet Sites (PMS-ES) information system. PMS-ES was purpose-built to meet the data and workflow management needs unique to Navy acquisition programs and provides the ability to securely transmit and process information and data deliverables across the various ship design projects, activities, processes, and functions. You will be part of a 12-member team that works closely with the Navy customer and the users of the PMS-ES system.
In this role you will:
- Manage and navigate multiple system applications in depth and provide initial triage of user reported issues.
- Interface with system users to troubleshoot reported issues (e.g. user access, application how-to, or application errors) and make informed recommendations.
- Enter reported issues in a tracking system and follow through to resolution.
- Coordinate with software developers to provide details of reported issues.
- Conduct functional testing and validation of the system and application fixes/updates.
- Interface with Navy project staff to obtain relevant information to accomplish application data setup or modification.
- Provide system and application training to the user community.
- Develop technical documentation (e.g. training materials and user manuals).
Qualifications
To be successful in this role, you will have:
- Must have a Bachelor's degree plus 2-4 years of experience. In some cases, educational requirements may be adjusted or waived for comparable work experience.
- Must be a U.S. citizen.
- Must be able to obtain an active DoD Secret clearance post-employment.
- Must be able to work a flexible shift between 7 am and 7 pm EST, Monday through Friday.
- Customer service oriented with excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to effectively prioritize and execute multiple tasks in a timely manner.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).