Completes routine support and designated project assignments. Provides input to develop solutions. Assists with project documentation; operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.

Responsibilities:

• Completes departmental projects and ongoing application support.
• Assists with scope and task plan development.
• Provides input to resource requirement development.
• Supports development of information system requirements.
• Develops process flow charts and reports on project status.
• Other duties as assigned.

Education:

• Associate's degree in Information Technology, Computer Science or related field.

Certifications:

• Microsoft, CompTIA, or equivalent preferred.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of three years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
• Offset: High School diploma/GED and five years of experience.
• Offset: Bachelor's degree and one year of experience.

Preferred Qualifications:

• Experience implementing & supporting IT infrastructure (server, storage, network, database, security).
• Experience with virtualization architecture (Hypervisors - VMWare vSphere, Microsoft Hyper-V).
• Experience with high availability/disaster recovery (HA/DR) application architecture.
• Experience with cloud services (AWS, Azure), cybersecurity & AI/ML infrastructure.

Physical Requirements:

• High degree of dexterity to produce materials on a computer.
• Requires normal or corrected vision, hearing and speech, mobility sufficient to attend meetings.
• Ability to lift up to 25 pounds.
• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities