Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
You'll enjoy the flexibility to either work in office in La Crosse, WI or telecommute* from anywhere within the U.S. as you take on some tough challenges.
Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
Primary Responsibilities:

• Monitor Backlog of setup and configuration items and implement approved configuration changes as per documented requirements
• Provide day-to-day customer / user support to LHI MedNet user groups via "MedNetHelp" support email box
• Provide On-Call MedNet support on designated weekends as needed
• Develop, coordinate and lead group efforts for process changes as well as solutions/fixes to issues prior to software resolution
• Design testing scenarios to identify and confirm theories to issues identified by the team or users
• Create solutions with tools used to enhance process where the MedNet does not allow for the most efficient solution (AHK/Pega/DU)
• Monitor systems within operational programs (audio files, c-files, process servers, data exchange, SFTP transfers)
• Apply knowledge of MedNet and processes to serve as MedNetHelp First Level Triage and gain additional knowledge in being MedNetHelp Second Level Triage
• Assist Business Analyst with Operational BA/OA Teams (BOAT) as backup and implement work needed to improve processes and functions with departments
• Use and develop SQL knowledge to gather data, analyze and provide results to interested parties to assist in making business decisions
• Apply abilities for independent work to drive and implement advanced configuration projects
• Build project plans and write business requirements for small to medium sized configuration projects

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School or GED
• 6+ months of experience working in a Systems / Business Analyst or similar role
• Advanced level of proficiency with Microsoft Office programs, notably Excel (Pivot Tables, Macros, Advanced Formulas, etc.)
• Experience understanding complex business processes that cross many functional and operational units
• Experience understanding complex concepts of software setup, configuration, and customization especially the relationships between database tables
• Experience with Structured Query Language, MS SQL Server, or other relational databases
• Experience in a corporate environment with applications relying on large databases
• Experience performing advanced application setup tasks with guidance
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip For SF86
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Management Information Systems or other major with MIS emphasis combined with previous work experience, military experience, or project experience
• Strong analytical and problem-solving skills
• Attention to detail is essential as are good verbal and written communication skills
• Ability to work in a fast-paced environment and meet tight deadlines
• Ability to work with minimum supervision
• Understanding of complex database structures and relationships (tables, joins, key fields)
• Advanced experience with Excel (formulas, macros, pivot tables, Power Query)
• Experience in configuration of system applications
• National Career Readiness Certificate

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 to $36.88. The salary range for Connecticut / Nevada residents is $22.93 to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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