Job Summary:

Operations shift Analyst to support operability of data services hub system at night. This position requires the analyst to support night shift periodically, as the project needs.

Job Responsibilities:

• Must be flexible for off-business hour schedules and be able to support 24/7's on call support.
• Monitoring the system live, using multiple tools like New Relic, Splunk and other monitoring tools in production and pre-production environment.
• Perform change request (CR)/remedy ticket (RT) analysis
• Escalate issues and risks in a timely manner
• Monitor production region and IMP region
• Work on identifying the root cause analysis of the production issues
• Work with TDS, XOC and the ops team to fix production issues
• Produce bi-hourly reports and daily reports
• Identifying/understanding/analyzing ongoing Production issues and providing initial level of triaging and ability to properly communicate these issues.
• Recognizing and adopting best practices in reporting and analysis
• Working with integrated partners and operations teams to manage and resolve issues.
• Supporting Testing and analysis activities performed by the team
• Strong communication skills
• Good understanding on networking/Communication protocols is a plus
• 4-6 years of Prior development/Operations experience is a plus

Requirements

Required Skills:

• Determine System objectives by studying business functions, gathering information and evaluating output requirements
• Understanding of System Engineering Concepts
• Strong understand on Java or any relevant core
• Adaptive in high pressure and short deadlines
• Knowledge of NO-SQL preferred
• Experience in using tools like Splunk, New Relic is a plus
• Required Experience:
• Initial triage of events,
• Categorization and prioritization,
• Directing troubleshooting activities,
• Technical escalations.
• Problem management.
• Supporting change control.
• Can ensure the integrity and security of the healthcare products and the data
• Excellent communication and interpersonal skills
• Can work independently and/or as a collaborative team player

Education/Years of Experience:

• Bachelors in a relevant technical field
• 4-6+ years related experience

Sparksoft is a certified Capability Maturity Model Integration (CMMI) SVC and DEV Level 3, ISO 9001:2015, ISO 27001:2013, HUBZone, 8(a), Small Disadvantaged Business (SDB), Women-Owned Small Business (WOSB), and Small, Women-owned, Minority-owned (SWaM), and MBE/DBE/SBE consulting firm. With our focused mission "to ignite innovation, inspire transformation, and implement digital solutions for a healthier nation", we specialize in 6 specific digital health services: Test Automation, Cloud Services, DevOps Delivery, Cyber Security, Data Science, and Human-Centered Design. Since 2004, our exceptionally skilled people, proven leadership, and optimized processes all work together relentlessly to continuously push for more efficient solutions.

Sparksoft is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

In accordance with the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, Sparksoft Corporation is complying with the requirements that all employees assigned to a federal contract be vaccinated. Employees in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief must submit a physician's note for a medical accommodation or a religious request for accommodation to the human resources department to begin the interactive accommodation process as soon as possible. Accommodations will be granted where they do not cause Sparksoft Corporation undue hardship or pose a direct threat to the health and safety of others. New hires must show proof of vaccination.