Responsibilities:

• Assist in the management of PC refresh projects relating to end-user devices and field equipment
• Plan projects, track and verify deliverables, track and manage problems and issues, monitor schedule, report, and assist with project closeout
• Assist with developing and presenting project progress status
• Support the management of deployable field equipment inventory
• Coordinate Integrated Project Team (IPT) meetings and document and track action item
• Conduct Business Process Analysis / Re-Engineering activities to improve data tracking of end-user devices and field equipment
• Maintain and refresh data associated with inventory tracking using custom application
• Develop and maintain consistent and repeatable deployment activities
• Gather requirements and conduct analysis through data collection, and provide systems and tools support for deployment efforts
• Identify root causes of issues and work with government representatives to resolve with a continued service improvements approach
• Conduct research required to resolve issues and coordinate escalation as needed
• Evaluate and update Standard Operating Procedures (SOP) that include timely communication, documentation, and accurate record-keeping as determined by the Government
• Develop and edit documentation and reports, and communicate with the stakeholders following TSA guidelines

Requirements:

• Ability to obtain TSA Public Trust
• Must have an information technology/desktop deployment background in an end-user support environment
• Strong information technology acumen and understanding of data management and business process engineering/re-engineering in a hardware and software inventory tracking end-user support environment
• 5+ years demonstrated knowledge and experience in the use of Federal or DHS systems
• Ability to effectively and efficiently work on simultaneous projects
• Ability to quickly recognize and prioritize competing tasks
• Ability to establish and maintain a collaborative relationship with stakeholders at various levels from executive to support
• Strong critical thinking, analytical, and research skills
• Excellent customer service skills, strong interpersonal skills, good communication skills (verbal and writing) and detail and process-oriented
• MS Office Suite (Advanced Excel/VBA ), PowerBI, Data Management, and Data Automation
• BA/BS required
• ITIL v3+ Certification
• A+ certification

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

RELI Group is an established SBA certified HUBZone and 8(a) small business. We encourage all candidates who live in a HUBZone to apply. You can check to see if you address is located in a HUBZone by accessing the SBA HUBZone Map. 

Vaccine for COVID-19

All RELI Group employees and contractors must be fully vaccinated against the COVID-19 virus or have an approved exemption for a doctor-verified reason or a sincerely-held religious belief. Employment with RELI Group and/or engagement with the Company as a contractor is contingent upon providing proof of COVID-19 vaccination or exemption approved by the Company.