Staff Trust & Safety Analyst
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
Credit Karma depends upon our users' trust. We earn and maintain that trust by demonstrating our commitment to safeguarding their information. The Trust & Safety team has the important responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.
What you’ll do:
- Develop, analyze and simulate rule performance prior to implementation
- Intermediate to advanced programming skills using SQL and Python
- Monitor rule performance, false positive/negatives, detection rate, and claims/loss data.
- Develop champion challenger rule sets and associated impact on implementation
- Detection focus: New account, Identify proofing, Payment transactions and Account Takeover using authentication, session, and transaction data
What’s great about the role:
- Develop best practices and processes for fraud scoring rules, alert prioritization, detection strategies, and automation using open source tools and solutions
- Partner with Data Science and modeling teams to optimize fraud detection environment; ability to work collaboratively across teams.
- Establish fraud queueing structure to optimize fraud case flow effectiveness.
- Partners with analytics, risk operations and technology groups to identify data sources and develop processes for capturing required data.
- Test internal controls and identify control deficiencies, analyze impact and exposure, and recommend improvements
- Excellent data and analytical skills.
- Work closely with our partners to develop, maintain and mature our fraud operating procedures and processes.
Minimum basic requirements:
- Requires 5+ years of prior relevant experience.
- Bachelor's degree or equivalent practical work experience
- Experience at a regulated financial institution
- Understanding of deposit account, ACH, and online and mobile payment systems
- Understanding of data science techniques and data manipulation processes
Preferred Qualifications:
- Strong knowledge of the fraud management life cycle and industry trends
- Prior experience with fraud detection strategy development and implementation
- Building detection program processes specifically for emerging payment products
- Experience in Financial Services or FinTech
Equal Employment Opportunity:
Credit Karma is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Credit Karma is also proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance or similar ordinances.
COVID-19 update: Protecting the health of our employees and the candidates interested in a career at Credit Karma is our top priority. We appreciate your understanding and being open and flexible with any changes related to our interviewing process. Moving forward, all new hires are required to be fully vaccinated against COVID-19 and to share proof of that status prior to their first day of onboarding. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Credit Karma may not be able to grant such accommodations in all cases.
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- California Consumer Privacy Act (CCPA)