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Staff Strategy and Operations at GitLab

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GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

This role is 100% remote, based in the US.

The Strategy and Operations team acts as internal strategy consultants for GitLab. They move from project to project in different functional areas, and play an operational role in helping to support key initiatives. In this role, you will partner with stakeholders across the business to achieve company goals, while using your experience to guide conversations, set goals, and drive quantifiable results.

This team supports and reports directly to the Chief of Staff. 

What you'll do in this role 
  • Understand and synthesize the market, competition, and upcoming solutions
  • Manage cross-functional projects
  • Partner directly with the CoST, or other senior leaders on high priority initiatives
  • Operate at a strategic level while also understanding when to dive deep to keep the project on track
  • Identify procedural gaps in existing workflows and work to resolve with optimization, automation, and data
  • Support the creation of prepared materials (documents, decks) for the Chief of Staff and the CEO
  • Translate practical needs into technical and/or business requirements
  • Support special projects that are urgent and important
  • Execute on projects and ongoing assignments for the Chief of Staff
  • Fill in knowledge gaps of the Chief of Staff
  • Demonstrate GitLab values in all work
We're looking for 
  • Ability to find opportunities where teams need to collaborate with each other and help them make those decisions that are optimal for the company even if they maybe sub-optimal in the short term for particular groups
  • Ideally 2+ years of experience in a Strategy and Operations role within a high growth start up environment 
  • Consulting experience, ideally within the tech industry 
  • Experience in Product Management, or Engineering a plus 
  • SaaS, B2B and Business Operations experience 
  • Experience analyzing data and making data driven decisions based on that data 
  • A detail-oriented forward thinker
  • Excellent written, verbal, and technical communication skills
  • The ability to manage multiple tasks with competing timelines and deliverables
  • Track record of leadership independent of role
  • History of working cross-functionally to move projects forward
  • Evidence of success in leading key business initiatives
  • Demonstrated ability to take a project from ideation through to implementation
  • Experience at a strategy consulting firm is preferred
  • Familiarity with the industry is a plus
  • Ability to use GitLab

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Hiring process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our global recruiters
  • Next, candidates will be invited to schedule a 50 minute interview with the Chief of Staff and be asked to complete a homework assignment
  • Next, candidates will be invited to schedule a 50 minute interview with a key stakeholder and be asked to complete a product assessment
  • Then candidates will be invited to schedule a 50 minute interview with our Director of Strategy and Operations
  • Candidates will be asked to complete a homework assignment. 
  • Finally, candidates will meet with our CEO who will conduct the final interview

As always, the interviews and screening call will be conducted via a video call. See more details about our hiring process on the hiring handbook.

 
For Colorado residents: The base salary range for this role’s listed level is currently $98,000 - $172,200 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
 
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Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • AWSLanguages
    • Ruby on RailsFrameworks
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    • Google CloudFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SnowplowAnalytics
    • KinesisAnalytics
    • FigmaDesign
    • GitLabManagement
    • Chorus.AICRM
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
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    • TroopsCRM
    • ClariCRM
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What are GitLab Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Team owned deliverables
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of GitLab

How do you collaborate with other teams in the company?

We typically collaborate with the broader customer success team, sales teams & product teams to ensure that the customer is successful when partnering with us. We heavily rely on slack channels, docs, issues for async collaboration. We also initiate meetings at times when we are looking to resolve certain issues or brainstorm in a short time frame.

Reshmi

Manager, Enterprise Solution Architecture

How does the company support your career growth?

From starting a new role, to being promoted in that role twice now, GitLab has provided me with the resources and support I need to drive my own professional growth. One of the most inspiring things I discovered here is how genuinely team members want to help their colleagues succeed, and all you have to do is put in the work and ask for help.

Chloe

Senior Technical Account Manager

How do you make yourself accessible to the rest of the team?

I created the engineering director shadow program so that anyone at GitLab can shadow me for one week. This allows the shadow to learn the perspective and workload of an engineering director while also enabling them to learn how I make decisions and receive mentoring. It also allows me to get some “reverse mentoring” on my communication.

Wayne

Director, Engineering

What projects are you most excited about?

The most exciting projects I get the opportunity to work on during my day is partnering with large enterprise companies using GitLab to solve their problems and optimize their use of the solution. I greatly enjoy helping them with their DevOps transformation and ensuring that they reap the greatest possible return on their investment in GitLab.

Chenje

Enterprise Technical Account Manager

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