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Staff Machine Learning Engineer - ATG

| South Bay | Hybrid
Sorry, this job was removed at 3:29 p.m. (CST) on Tuesday, October 26, 2021
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and emerging data and AI technologies to enable end-to-end, industry leading work experiences for customers. We are a group of researchers, applied scientists, engineers and product managers with a dual mission. We build and evolve the AI platform, and partner closely with business units to build products and end-to-end AI-powered work experiences for customers. In equal measure, we lay the foundations, research, experiment and de-risk AI technologies that unlock new work experiences in the future.

What you get to do in this role:

  • You will play a major part in building AI and Machine Learning (ML) tools and solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically savvy user and a lot of training and experience in order to produce even fairly simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, should be able to use the AI/ML tools and solutions we develop to operate the services in the enterprise setting in an intelligent and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions and tools to our 5k+ enterprise customers around the world.
  • Build the best cloud-based AI/ML solutions to power intelligent enterprise services
  • Work closely with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
  • Provide technical leadership in an energetic team of like-minded developers, product managers and quality engineers to produce quality software in an efficient manner
  • Master new functional areas and take ownership of features/solutions that matter to our customers.
  •  


Qualifications

To be successful in this role you have:

  • Good knowledge of and strong interest in AI/ML 
  • Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
  • Experience building new products that leverage challenging high-performance algorithms
  • Proven experience in scaling machine and deep learning algorithms to clusters of CPUs and GPUS on large data sets efficiently for model training
  • Understanding of modern GPU architectures and core libraries for parallel computing
  • Proven experience with writing robust scalable code in Python and/or Java running on CPUS and GPUs.
  • Proven ability to partner with machine learning scientists to develop robust, performant software pipelines
  • Knowledge of deep learning frameworks such as Tensorflow, PyTorch, Caffe, Keras and others.
  • Have interest and background to dive deep into areas at the intersection of machine learning, high-performance computing, and cloud computing
  • Deep knowledge of core AI/ML technologies
  • Passion for software development and problem solving
  • Experience leading projects to deliver strong solutions to complex problems
  • B.S. in CS (or related field) + 6 years working in comparable software development roles OR M.S. in CS (or related field) + 8 years working in comparable software development role
  •  


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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