Staff Data Analyst
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is looking for a Staff Data Analyst that will help us discover the information hidden in vast amounts of data and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data collection, analysis, data mining, basic statistical analysis, and building business value insights. Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities, and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.
Key responsibilities:
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Work with management to prioritize business and information needs.
- Locate and define new process improvement opportunities.
Qualifications
To be successful in this role you have:
- 7+ years of industry experience incl mim. 5 years of hands-on data analysis experience
- Proven working experience as a Data Analyst or Business Data Analyst.
- Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
- Strong knowledge of and experience with reporting packages (like Power BI, Tableau), databases (SQL), programming (XML, JavaScript, or ETL frameworks).
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Adept at writing SQL queries, report writing, presenting findings, creating dashboards, and data storytelling.
- Good to have knowledge of statistics and experience using statistical packages for analyzing datasets (like Excel, SPSS, SAS).
- Engineering Degree or BS in Mathematics, Economics, Computer Science, Information Management OR Statistics.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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