ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
San Diego, CA

Staff Data Analyst - Site Reliability Engineering at ServiceNow (San Diego, CA)

| San Diego, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The SRE team is a group of highly technical engineers tasked with maintaining and developing the reliability, scalability, and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware to application and all stops in between. They are also tasked with moving forward the operability of the platform to drive down the number of incidents and reduce MTTR.
The team combines software development, networking, and systems engineering expertise with a strong desire to be challenged by scale and complexity problems and make services better for our customers.
As a Staff Data Analyst, you will:
  • Design, develop, and maintain the analyses, reports, and dashboards needed to support and continually improve the SRE
  • Work with disparate, often complex, data sets to perform analyses and communicate findings and recommendations to the SRE leadership team
  • Identify, develop, and deploy metrics to support operations and drive continuous improvement initiatives
  • Champion the adoption of data analytics as a key component of process, technology, and resource management
  • Play a keep role in the development and ongoing improvement of the SRE Data Analytics program

If these are the kinds of challenges that make you excited to go to work, go ahead, hit the Apply button, and let's chat about your skills and experiences.
Qualifications
To be successful in this role you have:
  • Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
  • At least eight years of experience in Business Information or Data Analytics, preferably in a SaaS or PaaS company
  • Demonstrated expertise in databases and SQL
  • Demonstrated expertise in Excel and Power BI
  • Demonstrated expertise in ServiceNow reporting and dashboarding
  • ServiceNow System Administrator or equivalents a plus
  • Strong critical thinking and mathematical skills, including a fundamental understanding of statistics
  • Strong written and verbal communication skills with emphasis on presenting complex data in an understandable manner
  • Driven to use data to improve business processes and outcomes

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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