Sr. Technology Operations Analyst at Guild Education (Remote)

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For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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At Guild, we uphold our Core Values in everything we do.  Our team emphasizes our Core Values in the following ways:
  • Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner - holding self and others accountable to meet commitments
  • Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring a Sr. Technology Operations Analyst to help us scale our organization and technology platform to rapidly power the next waves of massive growth!

We are looking for an experienced software analyst who has a passion for measurement and continuous improvement. Working with the Director, Engineering Enablement, you will have the responsibility of identifying improvement opportunities within the technology platform, its underlying services, and operational processes. We need someone who can improve data measurements and work across the organization advocating for efficient, effective solutions that exceed our customers’ needs while advancing and scaling our platform.

As a Sr. Technology Operations Analyst you will

  • Champion a measurement practice, collaborating across the Technology organization to ensure systems, processes, and key metrics are in place for measuring the health and performance of our platform and teams.
  • Recommend and lead coordination efforts with department leaders to make improvements in measurement capabilities. This includes improvements in transparency and visibility over key metrics such as system performance, cost, SLA attainment, and customer experience.
  • Integrate measurement data from myriad technical and human sources and extract meaningful insights from those measurements.
  • Facilitate regular reviews of measurements with the Technology leadership team and key stakeholders. Organize and present trends, key insights and recommendations in these reviews to technical and non-technical audiences.
  • Conduct training as required on measurement practices with existing and new employees.
  • Contribute to the Knowledge Management practice by ensuring content related to the Technology organization’s measurement practice is up-to-date and accessible.
  • Advocate for learning communities as a key member of the Enablement team. Proactively mentor within these communities on preferred practices, equity and inclusion.

You are a fit for this role if you have or are:

  • Bachelor’s degree or equivalent educational achievement, or proven equivalent experience. 
  • An ability to construct a meaningful narrative from technical measurement data and communicate that narrative from an end user or stakeholder perspective.
  • Good interpersonal, coaching, listening, and mentoring skills
  • Comfortable as an influence-based leader that coordinates work and drives improvement initiatives at the organizational level.
  • A dedication to building a diverse, equitable, and inclusive environment.
  • Ability to concisely explain technical concepts and processes to other engineers, product managers, and other partners across Guild.
  • A passion for learning and experimentation along with the aptitude to adapt quickly and work in a fast-paced environment.

Additional experience that will help you stand out:

  • 3+ years of hands-on work experience as a software engineer, SRE, or devops engineer.
  • 3+ years in a Technical Program/Project Management or Business Intelligence role having responsibility for KPI measurement and growth
  • Proficiency with SQL and javascript is a plus.

We fell passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that.  Total compensation for this role is market driven, including a base salary range of $130,000-$152,000, as well as company stock options.

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

Guild is a female-led, Certified B Corporation - and with a valuation of $4.4 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • 15 days of PTO/vacation in the first year.  After your first year (or for Guilders in Director+ positions), you transition into an open vacation policy.
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth

Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots.  We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons. 


PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application.  I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process.  Guild may share my information with such third-party service providers in connection with my application and for the start of employment.  Guild will treat my information in accordance with Guild’s Privacy Policy.

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care days to employees in case of an emergency.
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

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