The Walt Disney Company
Create the Tech Behind Our Magic
Greater LA Area

Sr. Systems Support Engineer (MDM)

| Greater LA Area
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The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
The Enterprise Application & Data Platform Operations group is part of the End User Technical Operations (EUTO) organization. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automaton.
This role is in the Data Platform and Integration Team. We are responsible to provide day to day management and oversight of the technologies / services supporting numerous data & integration platforms across the Enterprise. The team is also responsible for data analytics domains including financial, HCM, Legal, Tax, and Intellectual Property. There are 4 distinct areas within the group, Master Data Maintenance (MDM), Data Integration, Data Warehouse, and Data Lakes on cloud-based and on-prem platforms.
We look to add team members who are focused on delivery, passionate about customer service, make data-driven decisions, are life-long learners, and prefer to work in a high-tempo, problem-solving work environment.
Responsibilities :
The ideal candidate will have a passion for problem solving, strong relationships skills, application development expertise and the ability to successfully collaborate cross functionally.
Specifically, this role will work with technology partners, users and business stakeholders to provide MDM solutions and Services for Disney's Character, Title, Product, Licensee, and Reference Master Data.
The Sr. System Support Engineer will provide day to day leadership and oversight of the technologies / services supporting end to end solutions for Master Data Management: Data ingestion, cleansing, mastering, publishing, and reporting.
These technologies include:
Data Platforms
  • SAP HANA Sidecar (TORCH)
  • DB2
  • Oracle
  • MySQL

Data Integrations
  • Informatica ETL
  • Informatica MDM
  • EDH (Google PubSub)

  • Angular
  • JAVA Scripts/JQUERY

  • Deep Technical expertise in the respective application platform/service
  • Experience participating in the full range of development activities (including but not limited to: code deployment, load/performance testing, integration testing)
  • Participation in formal change management processes
  • Experience working within an agile framework
  • Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports the domain(s)
  • Very detail oriented
  • High emotional intelligence
  • Proven strong negotiating and consensus building abilities.
  • Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions
  • Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
  • Exemplary communications skills
  • Current understanding of new/emerging technology and its application in business
  • Participate in on-call schedule or rotations (where applicable)

Basic Qualifications :
  • 5-7 years across Data Warehousing, Data Integration and/or MDM technologies
  • 1 year of SAP HANA, HANA XSJS
  • 3-5 year of UX development
  • 3-5 years in IT operational/production support environment
  • Demonstrated ability to deliver projects on time and on budget
  • 5-7 years of Informatica PowerCenter, MDM, and Data Quality
  • 5-7 years in Data Platforms: DB2, Oracle, MS SQL Server, MySQL
  • 3-5 year of UX development in Java, JQuery, Angular
  • Agile Development Methodology
  • Data Domains knowledge: Product, Reference
  • Demonstrated strong stakeholder communication skills

Preferred Qualifications:
  • Knowledge of Google Pubsub
  • Demonstrated ability to lead and influence without authority
  • Master Degree or equivalent work experience
  • PMI, Certified Scrum Master or equivalent experience
  • 3-5 years working within a large, multi-supplier, global IT environment

Required Education :
  • Bachelor's degree in a related discipline, or equivalent professional experience

Preferred Education :
  • PMI, Certified Scrum Master
  • Advanced technical certifications relevant to the post are preferred

Additional Information :
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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