UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
As the Sr. Systems Management Analyst in Naviguard IT, you will be responsible for ensuring that we provide best in class support for our users. Naviguard is a mission-critical part of the UHC portfolio and has many upstream and downstream systems that it integrates with, which makes this role highly visible and highly important.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Bring new ideas and innovative approaches to the support process
• Apply software engineering and support patterns to solve problems
• Debug application source code per specifications
• Manipulate application test/production data as required
• Help with the QA process when needed
• Work with clients to resolve reported questions and production issues
• Be an individual contributor (very hands on) as well as able to guide and mentor team members
• Take ownership of issues as they arrive and complete within established SLA's
• Track/Trend repeat issues and performance bottlenecks and engage appropriate scrum teams to create a solution.
• Document lessons learned and keep Knowledge, Processes, Policy up to date
• Coordinate operational and support readiness activities through use of policy/procedure
• Identify and document knowledge articles required for self-support
• Identify opportunities to automate common support tasks and implement a solution.
• Monitor and troubleshoot ETL processes to ensure on time execution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Undergraduate degree or equivalent experience (4+ years providing IT support)
• Experience with UNET/TOPS and ORS
• Experience working in Agile and DevOps environment with CI/CD focus
• Proven partnering abilities across teams
• Experience in relational databases, including MS SQL Server 2016+
• Expertise in performance and scalability optimization
• Experience with using DevOps tools like Splunk, ServiceNow, TFS, and Github

Preferred Qualifications:

• Expertise in the software testing (Selenium, Rally, Automation), test automation, regression
• Some experience in C# / .NET / Web development / Visual Studio / Angular 7+
• Knowledge of automated IT configuration and deployment technologies such as Terraform, or other automation and Infrastructure as Code (IAC) frameworks
• Experience with C360, DOC360, Talend, and Docusign
• Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.