The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Sr. Manager, Technology Analytics at The Walt Disney Company (Santa Monica)

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The Disney Streaming Data team is seeking a Senior Manager of Technology Analytics who will be an outstanding leader on our Product & Tech Analytics team. As the head of Tech Analytics at Disney Streaming, you will champion the use of data in improving our customers' quality of experience. You will partner closely with the Technology organization to inform investment decisions and optimize resource consumption. You will continue to develop and lead a phenomenal team in their exploration of new areas of analysis and promote new methodologies, all to deliver the very best streaming experience to subscribers of Disney+, Hulu, ESPN+, and Disney's other streaming services. The right person for this role loves using data to dig deep into the inner workings of products and has experience managing and partnering with technical teams. If you are someone who is fascinated by how content gets to screens (or you’re a fantastic manager who just loves learning about totally new spaces), then this is an amazing role for you
Responsibilities :
  • Be there for your team - currently 3 exceptional analysts and growing
  • Take Disney Streaming's ability to understand and improve product performance to the next level
  • Lead all aspects of quality of experience analysis, partnering with Product Managers, Governance, Data Quality, and Engineering teams as they develop new data sources on performance
  • Develop forecasts and alerting for concurrent viewing, coordinating across multiple teams to use content, subscriber, & tech data to prevent downtime or delays in markets worldwide
  • Deliver concrete recommendations and tooling to drive pivotal business decisions and measurable value
  • Think expansively about where data can better support engineering. Translate C-level business priorities into what they mean for the minutia of server optimization, or security, and then take those insights right back up to the top
  • Mentor and grow technical analytics team

Basic Qualifications :
  • Passion for delivering amazing experiences - for your team members, your business partners, and tens of millions of Disney Streaming viewers around the world
  • A love of learning about new problem areas and fearlessness in asking questions
  • Enthusiasm for change as a source of opportunity and innovation
  • Exceptional stakeholder management skills, including experience collaborating across multiple offices with distributed teams
  • 3+ years of building and leading a diverse and thriving team with a strong culture and loads of positivity
  • 6+ years of proven experience solving challenging, high-impact problems with data
  • SQL mastery
  • Some experience with Python/R or other statistical programming language
  • Significant experience with data exploration and data visualization tools like Tableau, Looker, Chartio, etc.

Preferred Qualifications:
  • Experience with web or streaming quality of service data or with video pipeline data
  • Familiarity with load balancing analytics or optimization
  • Experience with experimentation
  • A sense of humor
  • Unique passions or areas of interest that influence the way you interact with others and/or do your job

Required Education :
A BA/BS or MA/MS in Computer Science, MIS, Statistics, Mathematics, or relevant field from a top-tier university
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Dedicated Diversity/Inclusion Staff
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Child Care Benefits
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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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