Sr. Manager, Technology Analytics at The Walt Disney Company (Santa Monica)
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The Disney Streaming Data team is seeking a Senior Manager of Technology Analytics who will be an outstanding leader on our Product & Tech Analytics team. As the head of Tech Analytics at Disney Streaming, you will champion the use of data in improving our customers' quality of experience. You will partner closely with the Technology organization to inform investment decisions and optimize resource consumption. You will continue to develop and lead a phenomenal team in their exploration of new areas of analysis and promote new methodologies, all to deliver the very best streaming experience to subscribers of Disney+, Hulu, ESPN+, and Disney's other streaming services. The right person for this role loves using data to dig deep into the inner workings of products and has experience managing and partnering with technical teams. If you are someone who is fascinated by how content gets to screens (or you’re a fantastic manager who just loves learning about totally new spaces), then this is an amazing role for you
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Required Education :
A BA/BS or MA/MS in Computer Science, MIS, Statistics, Mathematics, or relevant field from a top-tier university
Responsibilities :
- Be there for your team - currently 3 exceptional analysts and growing
- Take Disney Streaming's ability to understand and improve product performance to the next level
- Lead all aspects of quality of experience analysis, partnering with Product Managers, Governance, Data Quality, and Engineering teams as they develop new data sources on performance
- Develop forecasts and alerting for concurrent viewing, coordinating across multiple teams to use content, subscriber, & tech data to prevent downtime or delays in markets worldwide
- Deliver concrete recommendations and tooling to drive pivotal business decisions and measurable value
- Think expansively about where data can better support engineering. Translate C-level business priorities into what they mean for the minutia of server optimization, or security, and then take those insights right back up to the top
- Mentor and grow technical analytics team
Basic Qualifications :
- Passion for delivering amazing experiences - for your team members, your business partners, and tens of millions of Disney Streaming viewers around the world
- A love of learning about new problem areas and fearlessness in asking questions
- Enthusiasm for change as a source of opportunity and innovation
- Exceptional stakeholder management skills, including experience collaborating across multiple offices with distributed teams
- 3+ years of building and leading a diverse and thriving team with a strong culture and loads of positivity
- 6+ years of proven experience solving challenging, high-impact problems with data
- SQL mastery
- Some experience with Python/R or other statistical programming language
- Significant experience with data exploration and data visualization tools like Tableau, Looker, Chartio, etc.
Preferred Qualifications:
- Experience with web or streaming quality of service data or with video pipeline data
- Familiarity with load balancing analytics or optimization
- Experience with experimentation
- A sense of humor
- Unique passions or areas of interest that influence the way you interact with others and/or do your job
Required Education :
A BA/BS or MA/MS in Computer Science, MIS, Statistics, Mathematics, or relevant field from a top-tier university
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