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Sr Manager, GDM Business Analytics

| San Diego, CA +80 more | Remote | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

The Global Deal Management  (GDM) team enables revenue growth by maximizing value for ServiceNow and our customers through effective proposal management, deal structuring, and subscription analytics. As part of the Customer Success Group, we are focused on providing an outstanding experience to our customers and partners and delivering simple, seamless digital processes to support that experience.

Role

We are looking for a truly unique leader to join our incredibly talented GDM Business Analytics team! If this describes you, apply today!

You are a team builder and a collaborator, working across multiple functions and personas to develop fact-based insights to solve problems. You are an architectural thinker by nature who can connect the processes that generate data to the systems that capture and store that data. You are a practitioner in analytics and data science who can guide and mentor your team in the fields of data engineering, data governance, data modeling and data visualization. You are an experienced business leader who is a master in the fine art of identifying key business questions that only analytics can solve and iteratively and passionately finding answers. You are a technical leader who has managed enterprise IT engagement models and has experience leveraging Agile to manage and deliver enterprise analytics capabilities. And finally, you are creative and have a pragmatic sense of urgency to get things done.

As the Senior Manager of GDM Business Analytics, you will work with the leadership team to establish a clear data and analytics strategy for the GDM organization and mobilize your team to achieve that vision. You will guide the strategy and lead execution to identify and report out on GDM’s key operational metrics, provide thought leadership on approaches that can help us anticipate changing business conditions and propose creative data-driven approaches to drive revenue uplift and operational excellence. You will provide analytics support to transformational and operational excellence projects that will deliver new capabilities that will scale our operation and enable us to seamlessly absorb rapid growth. You will own GDM’s IT engagement model and ensure a clean set of backlog and requirements are prioritized, tested and ready for delivery. You will partner with IT to deliver a modernized self-service analytics ecosystem for the GDM organization, allowing your team and other business professionals access to data and critical insights required to effectively run the business. And finally, you will establish a clear set of priorities for your team, balancing project work with technical skill set development. 

We are looking for someone who is a strong Customer and Sales advocate and will invest deeply to understand ServiceNow’s GTM and Sales Processes to deliver better analytical solutions. We are looking for someone who can bring best practices in analytical product delivery to the team and can be both a coach and player. And finally, we are looking for someone with high energy, a strong work ethic and disciplined execution skills who is able to work seamlessly across Sales, Operations, IT and our Product team to deliver results.

What you get to do in this role:

· Develop GDM’s business data and analytics strategy to support our north star operating model and growth expectations

· Deliver GDM’s metrics strategy and framework to accurately report operational performance and provide data-based opportunities for revenue lift and productivity gains in QBR’s

· Development and delivery of a modernized self-service reporting environment for GDM, including environment refresh SLA’s and best practices, data governance strategy, data quality strategy, data model development and maintenance strategy

· Document GDM’s data architectures and ecosystems end to end and protect operational integrity; Govern architectural changes and control impact across transformation efforts; Define and drive to target state architecture.

· Provide analytical support (data analysis, modeling, visualization) to GDM transformational and operational excellence projects and activities, as both player and coach, including: CRM, CPQ, EMS, instrumentation and telemetry improvements, creation and improvements of operational reporting and dashboards, process mining, etc.

· Develop and implement best practices methodology for analytics development, testing and deployment (ie CRISP-DM or similar)

· Prioritize work load for a highly skilled analytical team and define and execute a technical skill set development plan; Carveout team capacity for research and development and rapid response projects

Qualifications

In order to be successful in this role, we need someone who has:

· 10+ years as an analytics practitioner across the full data science stack: data exploration, engineering, modeling, advanced analytics, visualization, testing, hardening, deployment, support

· 5+ years experience as a manager and leader of business or IT analytics teams

· 5+ years experience in SaaS subscription models and licensing, knowledge of Sales processes, deal management, product instrumentation and telemetry is required

· Proven experience in building, growing, retaining and leading high performing, diverse analytics teams

· Passionate, experienced, empathetic hands-on leader and tenacious problem solver

· Excellent written and verbal communication skills

· Bachelor degree in Data Science, Computer Science/Engineering, Business Analytics, Statistics, Informatics or other quantitative disciplines

· MBA or masters in other business fields highly desired

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Candidate Location Eligibility:
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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