West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Manager: Fraud Investigative Analyst

The Card Internal Fraud is a dedicated group of talented associates focused on protecting our customers from insider threats (identity theft, transaction fraud, self-dealing, corporate card abuse and sales practices misconducts). Internal Fraud associates are experienced and operate in a collaborative, agile environment to deliver value-added opinions and recommendations. Internal Fraud’s vision to provide high value, independent, proactive insights to mitigate the risks of internal fraud across Card creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.

Capital One is seeking an energetic, self-motivated Senior Manager to lead the internal fraud risk mitigation strategy, drive prioritization and guide the design and implementation of internal fraud risk mitigation.

What you’ll do:

• Leverage qualitative and quantitative metrics to perform risk assessment of the current internal fraud environment

• Define strategy, vision, roadmap and success metrics for mitigating internal fraud risks across Card 

• Manage multiple projects and challenging priorities with consistency and transparency, while successfully knowing which projects and components of the roadmap to tackle first

• Communicate big picture intent into tactical requirements and implementation plans to execute process efficiency

• Influence and collaborate with other partnering teams to the best outcome in the most efficient way

• Work in a hands-on, collaborative environment with risk partners, business analysts, data analysts and data scientists to conceptualize, design and deliver breakthrough experiences and risk mitigation solutions

• Define research needs and lead qualitative and quantitative research to inform key business initiatives, guiding team members in that work when relevant

• Regularly present and communicate findings to senior leadership in a clear and compelling way. Lead discussions that help inform decision-making across the business

• Build empathy with the people around you and put the same care into growing and supporting your team as you do into your strategy

Here is what you’ll need to be successful:

• Knowledge and passion for mitigating risks through a dynamic and always changing environment

• Strategic thinking and an ability to effectively identify opportunities for mitigating risks

• A high level of intellectual curiosity and comfort with ambiguity

• Structured communication and storytelling skills with all audiences

• Significant experience applying data analytical rigor to support decision making

• Experience leading several teams

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in auditing, compliance, or risk management

• At least 3 years of experience in financial crimes compliance

Preferred Qualifications:

• Master Degree or MBA

• Experience working for a Big Four

• At least 2 years of experience in analysis

• At least 2 years of consulting experience

• At least 2 years of experience in people management

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).