Sr Machine Learning Engineer II - Help Intelligence

| San Francisco, CA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About the Role
As a Sr Machine Learning Engineer II on the Help Intelligence team (Uber Customer Obsession org), you help architect, implement, and maintain machine learning (ML), natural language process (NLP), Conversational AI (CovAI), and Search models that fits seamlessly to the highly-performant, low-latency, reliable, scalable distributed systems used by hundreds of millions of riders and eaters, millions of drivers and delivery partners every day. You will work closely with our internal stakeholders across all Uber business verticals: from Mobility (Driver, Rider), to Delivery, to Freight, and others. On the financial side of things, these lines of business bring in a total revenue of 65 billion dollars a year (2019)!
You will have an outstanding opportunity to solve engineering problems for one of the largest best-in-class support ecosystems on the planet with state-of-the-art technologies. You will have a chance to help Uber customers discover the support contents and automations, and triage their support needs across all the communication channels: phone, chat, message, and video - in thousands of cities around the globe.
What You Will Do
• Leading the innovative ML/NLP/CovAI/Search solutions development for challenging business problems that are fundamental to promote intelligence, automation, and personalization at the outermost layer of the customer obsession for Uber.• Aligning product, design, operation, data science, and peer engineering teams to analyze key business problems, drive the customer experience metrics, and achieve cost savings and/or efficiency improvement.• Developing state-of-the-art technologies to tackle the breadth of the problems involved in this area and performing constant solution adjustments arising from evolving user behaviors (e.g. post-covid).• Helping build a predictions engine that can support a wide variety of personalization and contextual recommendations use cases.• Writing quality documentation, delivering enduring value in terms of software and modeling artifacts, mentoring junior colleagues, and fostering a strong culture of quality.
Basic Qualifications
• Deep Learning• Scalable ML architecture• Feature management
Preferred Qualifications
• Personalization• Ability to deliver end-to-end solutions, including data preparation, training, deployment, and monitoring.• Experience working with product/business partners and ability to work with ambiguous problem definitions.• Expertise in recommendation systems, or deep learning.• Experience with any of the following: Google DialogFlow, Kafka, ElasticSearch, Spark, Hive.• Ability to innovate, as proven by a track record of software artifacts or publications.• Experiences in mentoring junior colleagues and fostering a collaborative team culture.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • SplashCRM
    • SendGridEmail
    • Adobe CampaignLead Gen

An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
More Jobs at Uber382 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Product
new
San Francisco, CA
Data + Analytics
new
Dallas-Fort Worth, TX
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
South Bay
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
Seattle, WA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
South Bay
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
Seattle, WA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
Dallas-Fort Worth, TX
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
San Francisco, CA
Developer
new
Los Angeles, CA
Developer
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
South Bay
Developer
new
South Bay
Developer
new
Seattle, WA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
South Bay
Developer
new
New York City, NY
Developer
new
South Bay
Developer
new
Peninsula
Developer
new
Peninsula
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
South Bay
Data + Analytics
new
South Bay
Project Mgmt
new
Dallas-Fort Worth, TX
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Operations
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Operations
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
New York City, NY
Operations
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Project Mgmt
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Developer
new
South Bay
Project Mgmt
new
South Bay
Developer
new
Peninsula
Data + Analytics
new
Peninsula
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Project Mgmt
new
Seattle, WA
Developer
new
San Francisco, CA
Developer
new
Peninsula
Product
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
New York City, NY
Developer
new
South Bay
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
Seattle, WA
Product
new
San Francisco, CA
Data + Analytics
new
South Bay
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
New York City, NY
Data + Analytics
new
South Bay
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
Seattle, WA
Developer
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
San Francisco, CA
Project Mgmt
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Product
new
San Francisco, CA
Developer
new
South Bay
Developer
new
South Bay
Developer
new
New York City, NY
Developer
new
New York City, NY
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Uber's full profileSee more Uber jobs