Disney Streaming encompasses the teams leading the Disney+, Hulu, ESPN+, and Star+ streaming applications and services within the Disney Media and Entertainment Distribution group. We sit at the intersection between entertainment, sports, and technology and seek to connect viewers with the stories they love, while driving the streaming industry forward with consumer-first innovation.
Quality of Experience (QE), at its core, is a measure of the end-to-end performance at the service level from the user's perspective. The QE team strives to quantify the overall acceptability and service experience of an application/device that is live, in-store, in-market, in production. Leveraging online video analytics, proxy, and automation tools is key to this end goal. This department utilizes/leverages existing production monitoring tools with the aim of ensuring that QoE standards are consistently met across mobile/connected device client platforms and applications.
The Senior QE Data Analyst is a member of the 24/7/365 Quality of Experience team. As part of this process, a QE Data Analyst must possess a deep understanding and knowledge of all Disney Streaming products and related hardware. In the case of failures, incident management, or proactive verification/validation procedures - the QE Data Analyst will not only offer reproducible steps, but is also capable of working with data capture analysis programs such as Charles Proxy, Catchpoint, Kibana, New Relic, and other supporting documentation in order to assist upstream teams with decreasing issue resolution time.• Requires in-depth knowledge and experience• Uses best practices and knowledge of internal or external business strategies, opportunities and trends to improve products or services• Solves complex problems; takes a new perspective on existing solutions• Works independently, receives minimal guidance• Acts as a resource for colleagues with less experience• Enforce analytical best practices• Provides insight into implementation details and setting best practices for all platforms• Search for advanced technologies to help in analyzing trends and user stories• Excels in diagnosing and solving complex problems, and providing detailed technical analyses• P1 and P2 QE Analyst training leads• Leads the debugging effort within the production environment by leveraging proxy tools and debug application builds
Specific Knowledge/Skills/ Experience:• Typically has 5 or more years of progressively complex related experience.• BA/BS or equivalent experience required.• Bachelor's degree in computer science, information technology or related fields.• Evidence of continuing education, such as certifications, a plus.• Strong knowledge with Proxy Tools & debugging software from DSS.• Working knowledge in statistical reporting using analytical software such as Conviva and Google Analytics.• Advanced knowledge with mobile and OTT devices.• Working knowledge of various AWS services
Communications/ Interactions:• Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.• Act as subject matter expert for internal and external teams on best practices of third-party ad serving systems and activities.• Leads discussions with internal teams to identify and implement creative and technical requirements of new campaigns.
Problem Solving/ Decision Making:• Work completed with independent judgment and discretion. Finished product and results subject to managerial review at regular intervals.• Operates within the context of approved methods.• Receives work in the form of short- and mid-term assignments that require the application of independent judgment.• Demonstrates proficiency in most areas of the professional function and in-depth specialization in some.