(Sr.) Data Analyst - Product

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Ticketing is a complex, historically opaque industry with a unique set of challenges. At SeatGeek we look to open ticketing with innovative technology, thoughtful interfaces, and an above-all-else focus on our users.
We are looking for Product Data Analysts with varying levels of experience to join SeatGeek's Analytics team in New York City. SeatGeek's Product team makes finding tickets to your next live event as seamless as possible by crafting the best user experience in the business. You will join SeatGeek's Data team, who are the go-to partner for Product's data production, experimentation, and insights generation needs.
Your recommendations will shape decisions across key product functions such as event logging, A/B test analysis, conversion and retention monitoring, insight generation, and strategic planning. You will develop a holistic view of our products across platforms and how they interact with marketing and available inventory to drive value for SeatGeek. You will develop questions, conduct exploratory analyses, build data models and dashboards, contribute to key data pipelines in our data warehouse. Above all, you will be responsible for developing a deep understanding of SeatGeek's product and ensuring that understanding is at the heart of our forward-looking strategy.
This is a unique opportunity to make an impact on the post-COVID world of live events. As an integral part of the Analytics team, you will not only learn from our exceptional team, but also develop your business literacy through substantial executive exposure.
What you'll do
  • Join a team of Product Analysts that will influence the directions in which we push our product as we seek to create even greater value for our customers over time
  • Study the impact of new product features of customer behavior in order to bring data and insights into every decision we make. Define, evaluate, and monitor key metrics, understanding the root causes of changes, and proactively surface insights to Product leadership
  • Perform A/B test analysis within our existing suite of tools and platforms. Deep dive into results to gather insights to shape the experimentation roadmap
  • Partner with our engineers to instrument new pages and features to ensure the capture of relevant data Work closely with Data team stakeholders to build lasting data modelling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
  • Communicate key learnings and recommendations to product teams in a manner that productively influences decision making.

Who you are
  • You have 2+ years of relevant experience
  • A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
  • Expert-level knowledge of SQL
  • Experience performing analysis with large datasets
  • Experience building reports and dashboards using business intelligence tools
  • A strong statistical understanding of online testing methodologies and metric development
  • Proficiency in a scripting language (Python or R) is a plus
  • Domain expertise in product development or past experience working with a consumer-facing digital product team is a plus

Perks
  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

iOS Engineer

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Product Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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