Sr. Business Systems Analyst - CS&S at Genesys (Indianapolis, IN)

| Indianapolis, IN
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Genesys is looking for a highly driven Sr. Business Systems IT Analyst to support the Customer Success Services function. This is a unique position which requires deep technical expertise coupled with the ability to solve problems creatively and effectively. As a Sr. Business Systems IT Analyst, you will partner with business stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, develop a backlog of user requirements, propose business and system architectures, initiate proof of concept effort for specific capabilities and work closely with the IT development team to enable the product(s) - both off the shelf and custom.

The role of a Sr. Business Systems IT Analyst will have responsibility for providing functional and technical expertise in identifying, evaluating, and implementing process and procedures to help solve complex business problems.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):
  • Creative, innovative and design thinking to enable and improve business processes through new or enhanced products / tools
  • Excellent blend of business sense and process knowledge: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable
  • High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a dynamic environment
  • Multi-tasking prioritization expertise: Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
  • Excellent critical thinking, problem solving and analytical skills with a keen attention to detail
  • Ability to communicate effectively and interact with cross-functional teams
  • Excellent verbal and written communication skills including the ability to effectively collaborate with a diverse group of people
  • Self-starting, ability to work with minimal direct supervisions; takes ownership
  • Ability to effectively prioritize and implement tasks in a high-pressure environment and must be able to manage multiple requests at the same time
  • Excellent team player: ability to lead peers in accomplishment of common goals

Minimum Requirements:
  • 5+ years of experience as business IT analyst and 2+ years in relation to Customer Success and Care processes and capabilities, A/B testing and web-site optimization, customer support, salesforce, billing/renewals, and analytics
  • Experience in agile development cycle, running multiple sprints and leading team to test deliver business initiatives
  • Thorough expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition business partnership
  • Must have experience with Salesforce, Customer Care/Support processes, Billing and renewals and related terminology
  • Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs.
  • Must have active US Citizenship status

Desirable Qualifications Skills:
  • Bachelor's degree in the field of computer science or similar technical area
  • Salesforce Admin certification
  • PMP or equivalent
  • Salesforce Service Cloud
  • Experience with Salesforce GovCloud
  • FedRAMP

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at Https://Mygenesysbenefits.Com/
More Information on Genesys
Genesys operates in the Artificial Intelligence industry. The company is located in Daly City, CA, Indianapolis, IN and Durham, NC. Genesys was founded in 1990. It has 6774 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 7 open jobs at Genesys, click here.
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