Sr Business Analyst at Fiserv (Atlanta, GA)

| Atlanta, GA
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What does a great Sr. Business Operations Analyst do?

This position will support the daily needs of Consumer internal and external reporting needs, produce daily reporting for management to capture previous days agent and portfolio productivity and performance.

This position requires intermediate to expert Excel, Power BI, Sharepoint and MS Access skills. The analyst will identify gaps, opportunities and trends for associates and the portfolio. Responsibilities also include building a variety of daily collection reports such as critical operational KPI's, budget forecaster reports, inventory management, FDIS reporting etc.

This position will directly support the Director and Workflow Manager, and report to the Director of Collections. The ideal candidate will also have technical skills sufficient to serve as the administrative backup and SME for our dialing solutions, to include Noble (Alveria,) Genesys, Avaya and Livevox.

Administrative functions include providing agent support, resetting passwords, importing account lists, building campaigns, and exporting outcomes to various platforms on a daily basis.
HS Diploma required BS in Business or related discipline preferred

Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
More Information on Fiserv
Fiserv operates in the eCommerce industry. The company is located in Brookfield, WI, Dublin, OH, Parsippany, NJ, King of Prussia, PA, Stafford, TX and Sugar Land, TX. Fiserv was founded in 1984. It has 30686 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 219 open jobs at Fiserv, click here.
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