Spectrum

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Sr. Business Analyst

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TITLE: Sr. Business Analyst
LOCATION: Charlotte, NC
JOB SUMMARY: Assist project execution team in various capacities through all stages of the software development cycle. Perform requirement elicitation for project initiatives. Gather, refine, and validate complex business requirements, interdependencies, and potential risks or issues. Create detailed, comprehensive, and well-structured technical specifications and technical design documents. Prepare accurate estimates for development of software through technical specifications and development efforts. Conduct feasibility studies to assess cost, benefit, efficiency, and technical viability of solutions to business problems. Provide technical solutions to meet end-user needs for applications and technologies under the call center technology support portfolio, including Enterprise Telephony Solution (ETS) Studio, Quality Monitoring System (QMS), Call Volume Allocator (CVA), AppBar, SMART, and CorePortal. Analyze business partners' operations to understand strengths and weaknesses to determine opportunities to automate processes and functions. Establish specifications and objectives based on business requirements and cost effectiveness. Collaborate with management in systems development and design and provide recommendations to management personnel. Translate high-level business requirements into functional specifications for IT and vendors. Negotiate agreements and commitments by facilitating communication between business units, IT, and vendors from initial requirements to final implementation. Assist in business process redesign and documentation for new technology. Document API integrations using frameworks and methodologies to assess, migrate, and transform data and document workflow to meet deliverables and maintain integration requirements. Utilize SDLC Framework, including Agile methodology to write end-user stories, oversee scrum sessions, and prioritize backlog. Utilize Waterfall SDLC Framework to document BRD's, FRD's, and use case documents. Work with database concepts, including SQL queries, querying software, spreadsheets, and data mining. Work with cable services and their associated transport technology. Apply mobile virtual network operator (MVNO) standards and practices. Perform Requirement Analysis and Documentation to understand and analyze gaps between existing business process and future business process to conduct strategic planning and to simplify complex business solutions.
EDUCATION/ REQUIREMENTS: Bachelor's degree (or foreign equivalent) in Computer Science, Information Technology, Engineering (any), or a related field. Must have 4 years of experience documenting API integrations using frameworks and methodologies to assess, migrate, and transform data; documenting workflow to meet deliverables and maintain integration requirements; utilizing SDLC Framework, including Agile methodology to write end-user stories, oversee scrum sessions, and prioritize backlog; utilizing Waterfall SDLC Framework to document BRD's, FRD's, and use case documents; and working with database concepts, including SQL queries, querying software, spreadsheets, and data mining. BGN349 336534 336534BR

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)