General information

Career area

Customer Care

Work Location(s)

2911 Lake Vista Drive, Lewisville, TX, 500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC

Remote?

No

Ref #

10758

Posted Date

Friday, January 21, 2022

Working time

Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Senior Business Systems Analyst of WalkMe, a workflow and digital adoption extension tool, will assist with new and reoccurring WalkMe projects, including user experience enhancements and other configurations requested by our Customer Care & Experience team to enable and support digital adoption within the associate desktop experience. This role will also support the Associate Desktop Product Owner and User Experience Desktop Designer in determining digital adoption strategy for each Salesforce instance as well as other web-based applications.

The Work Itself

• Serve as an internal subject matter expert on all things related to launch of new WalkMe capabilities and workflows, including best practices, governance, upcoming features, functionality and systems, industry trends and latest practices
• Design and execute organizational and user control including, but not limited to, execution of configuration, review/analysis of data and reporting/dashboards of digital adoption topics.
• Evaluate existing processes, opportunities for workflow enhancement and reporting requirements to help determine the most effective and efficient model
• Partner with Product, L&D, and Technical teams for solution alignment and product strategy to ensure that work completed aligns with product and technology north star.
• Establish and enforce data quality and deduplication efforts
• Assist with the building of custom reports, dashboards, and data analysis, where required
• Manage backlog for enhancements and defects, build future state roadmap for new applications using agile MVP methodology
• Prepare for and support all WalkMe releases and ensure system uptime as per the agreed-upon SLAs, including troubleshooting, administration, maintenance, release and patch management, modifications, and enhancements
• Interpret business requirements and able to estimate workload to complete request

The Skills You Bring

Requirements:

• 4+ years of experience working as a systems administrator
• Bachelor's degree or equivalent work experience required
• Demonstrated system admin expertise with Salesforce and/or WalkMe applications
• Demonstration of relevant business analysis and services skills
• Ability to work independently in a fast-paced environment with tight deadlines
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, vendors and subject matter experts
• Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation
• Strong experience working with agile methodologies such Scrum or Scaled Agile Framework
• Familiarity with product management lifecyle

Preferred:

• System administrator certification
• Demonstrated enterprise level environment experience (100+ users per system, complex business processes involved multiple integrated systems)
• Experience with business analytics tools such as Microsoft PowerBi
• Excellent knowledge of Salesforce products and/or data and reporting
• Ability to think outside of the box to develop solutions and enhance digital adoption using the WalkMe tool
• Familiarity with Salesforce and/or digital adoption best practices, support mechanisms, procedures and limitations preferred

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.