Sr. Business Analyst, New Markets PMO at Inspire

| Santa Monica
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POSITION SUMMARY

The Sr. Business Analyst will play a needed role in our New Markets function, working across the business to ensure project objectives and requirements are gathered, defined, documented, tracked, understood, aligned, implemented, and validated once implemented.  In this role, you will use your strong leadership, communication, and analytical skills to gather project objectives and break them down into clear and well-organized requirements and communicate them across the organization to create and maintain alignment and facilitate high-quality execution.  You will partner closely with project managers and cross-functional teams to help ensure that project scope, time, and budget are well-managed to ensure consistent delivery against project commitments.

THE SR BUSINESS ANALYST HAS 5 MAIN RESPONSIBILITIES

  1. Alignment - Gain and maintain understanding and alignment amongst a diverse cross-functional audience for project objectives and requirements throughout the project life cycle for high priority, complex, cross-functional projects
  2. Business analysis deliverables - Create, maintain, and improve business analysis deliverables such as business requirements documents, process flow diagrams (as-is and to-be), use cases, wireframes, mockups, test plans, test scripts, testing status report-outs, requirements traceability matrix and other types of documentation
  3. Testing - Own and coordinate testing efforts both pre- and post-launch, including: test planning, test execution, coordination and tracking of defect resolution, coordination and tracking of business owner signoff and participation in cutover planning, including contingency and rollback planning
  4. Influence solution design - Drive consensus on solutions that balance desired requirements, resource and technical limitations, schedule demands and capital allocation
  5. Customer focus and continuous improvement - Practice and evangelize customer focus and continuous improvement in project management via surveys, root cause analyses, project retrospectives, and other processes and tools

SOME YEAR 1 DELIVERABLES

  • Identify and manage scope for new clean energy services business lines
  • Develop repeatable operating framework for project-based business analysis
  • Plan and coordinate testing/QA efforts end-to-end
  • Support ad hoc opportunities that may arise

SUCCESS METRICS

  • Effectiveness and efficiency of requirements gathering (rework to gather/clarify requirements, missed, misinterpreted, or misaligned requirements discovered post-launch)
  • Prioritized business requirements (yes/no)
  • # of customer-impacting defects post-launch
  • Internal customer satisfaction survey - did project deliver scope the customer needed and/or requested

DESIRED TRAITS

  • Humble with Strong Work Ethic - willingness and ability to be scrappy and manage disparate tasks with a great attitude 
  • Trust and Transparent - we assume positive intent and are collaborative partners
  • Honest - we give direct and constructive feedback
  • Deliver Results - we feel personally accountable for delivering on commitments.  Despite setbacks, we rise to the occasion and never settle
  • Resourceful - We find creative solutions and are good stewards of our resources

EXPERIENCE

  • Must Have
    • 4-5 years proven experience in gathering, defining, documenting, and tracking business requirements for multiple large, complex, high-visibility cross-functional projects with a technology focus
    • Exceptional oral and written communication skills, including excellent listening to achieve understanding and negotiation to achieve alignment
    • Ability to remain calm, poised, and magnanimous during rapid change, while under pressure, or in socially tense or difficult situations
    • Self-starter with demonstrated ownership, bias for action and follow-thru on commitments
  • Nice to Have
    • Demonstrable experience with projects related to new market expansion and/or process and system implementation and/or management
    • Demonstrable experience effectively working with third party partners and vendors
    • 1+ years proven experience in creating product backlog items and user stories and/or translating business requirements into product backlog items and user stories
    • Experience in the energy industry
    • Experience in renewable energy
    • Experience with agile teams
    • Intermediate to advanced business analysis tools skills, for example, AirTable, Microsoft Visio, Microsoft Project, etc.
    • Intermediate to advanced productivity tools skills, for example Google Workspace, Microsoft Office, etc.

#LI-Hybrid

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Technology we use

  • Engineering
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An Insider's view of Inspire

What are some social events your company does?

As the cherry on top to our mission-driven work, Inspire's community is top-tier. A couple of my favorite events have included beautifying the city on Earth Day, awarding top talent at The Windy's, and learning how our industry can take steps to be more equitable. With every happy hour, I'm reminded how enchanting my fellow Avengers truly are.

Lindsey Tod

Sr. Manager, Sales & MX Enablement and Alignment

How does the company support your career growth?

Inspire has helped me take my career to the next level, but most importantly, empowered me to find my passion! Having started my career in Member Experience and Operations, I was able to build a strong foundation of how the business works. I use that knowledge every day as a Product Manager, implementing automation and helping our business scale!

Meghan Griffiths

Director, Retention Services

What are Inspire Perks + Benefits

Inspire Benefits Overview

Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant.

Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy. Every Avenger lives for the mission: To build the world’s most consumer-focused clean power platform and inspire a connected moment towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.

Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance - Not to mention, unlimited vacation, 401(k) plan, a dog friendly workplace & LOTS of cupcakes!

Culture
Volunteer in local community
Inspire's Sustainability team and 3 Employee Resource Groups offer ample opportunities to get out in our local communities, connect with our mission, and further our impact.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Inspire has 3 active employee resource group for our BIPOC, Women, LGBTQIA+ communities and allies that offer monthly programming & bonding opportunities for members.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Inspire regularly offers Wellness focused programming for employees, including awareness & training sessions hosted by experts, company wide wellness challenges, and onsite exercise classes.
Team workouts
Group challenges & competitions coordinated in our #workout slack channel and access to unlimited workouts through our wellbeing app offerings to all employees.
Mental Health Benefits
Unlimited subscriptions to wellbeing apps to support healthy habits like meditation and therapy and monthly selfcare workshops to equip employees with tools to prioritize their wellbeing.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Inspire provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Inspire sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
In addition to internal monthly programming and events, Inspire holds an annual All Company Retreat for employees to connect with our mission and one another
Game Room
Avengers have access to a variety of games in our indoor/outdoor community area. Ping pong tournaments are a crowd favorite amongst our employees!
Stocked Kitchen
Employees enjoy a kitchen filled with a variety of snacks, LaCroix, and cold brew and kombucha on tap.
Happy Hours
Happy hours happen regularly at Inspire HQ, both within teams and company-wide. We hold an annual Halloween happy hour & costume competition as well as an end of year Holiday Party.
Parking
We offer Inspire employees on-site parking.
Pet Friendly
Inspire is a dog friendly office.
Recreational Clubs
Relocation Assistance
Inspire offers relocation assistance for certain roles.
Home Office Stipend for Remote Employees
Inspire works with employees to get them the remote items that will help them be most productive in their at-home offices.
Professional Development Benefits
Job Training & Conferences
Inspire offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Inspire hosts a monthly 'Coach It Corner' series where employees have a platform to share their area of passion or expertise with the larger business!
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Inspire puts a strong emphasis on supporting the wellbeing of all employees. In February, we launched company-wide Wellness Days to prevent employee burnout. Our team gets 1-2 days off per month to take time for themselves to unwind, rest, and take care of themselves.

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