Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.

We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year 6 million customers set aside more than $3 billion with Stash.

Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first - hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both.

Let’s solve complex problems and tackle wealth inequality.

As a Process Improvement Analyst, you bring experience reviewing and implementing business process recommendations and changes. You will play a key role in supporting the Fraud organization by harmonizing and integrating processes, improving operational efficiency and delivering on commitments. To be successful in this role, you must ask questions and have a solutions-oriented mindset.

What You’ll Do:

• Lead high priority projects that better equip our frontline agents to deliver amazing service to our customers in the moments when they need it most
• From problem solving and influencing across departments and verticals - to facilitating meetings and developing plans - you'll have a wide range of commitments to keep the momentum going
• Identify ways to improve and streamline business processes
• Ensure that changes are well communicated and thoughtful
• Partner with stakeholders to provide strategic problem solving and tactical execution
• Develop and maintain key project and process documentation
• Leverage problem solving and influencing skills to ensure execution matches intent
• Effectively engage with stakeholders, product and technology partners, and external vendors to help drive tool and process improvements
• Partner with functional leaders across Stash to identify and define process improvement opportunities

Qualifications:

• Strong critical thinking skills, with proven ability to think creatively about how to diagnose and solve process problems
• Effective written and verbal communication skills with an ability to present complex situations in a clear and simple format
• Two to three years of relevant experience
• Process Improvement, Flowcharts and Process Design
• Ability to interface effectively with all levels of organization, including senior leaders
• Ability to build strong cross-functional relationships

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At Stash it is our mission to help everyday Americans invest and build wealth. That includes people of all races,  genders, and abilities, so it is important to us to acknowledge and address the issues of inequality in financial services head on. 

Diversity and inclusion are essential to living our values, promoting innovation, and building the best products. Our success is directly related to our employees and we believe that our team should reflect the diversity of the customers that we serve.  As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.

If you require any reasonable accommodations to make your application process more accessible please reach out to [email protected]. 

Invest in Yourself: 

• Equity & Stash Accounts [Invest, Retire, Custodial, Bank]                     
• Flexible PTO 
• Learning & Development Fund 
• Work from Home Stipends
• Parental Leave [Primary & Secondary]

Recognition:

• BuiltIn’s Best Places to Work (2019, 2020, 2021) 
• Forbes Fintech 50 (2019, 2020, 2021)
• Best Digital Bank, Finovate Awards (2020)
• Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
• LendIt Fintech Innovator of the Year (2019 & 2020)

**No recruiters, please**